Jasmine Terry
Stone Mountain,GA
Summary
Initiative-taking and adaptable individual with a strong customer-oriented approach and excellent customer service skills. Experienced with resolving customer related issues as well as performing well under pressure due to fast paced environments. Ability to work solo or within groups, a high energy and professional attitude, and well-developed time management skills. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
7
7
years of professional experience
Work History
Server/Bartender
The Commons Golf Course/Atlanta Evergreen Hotel
Stone Mountain, GA
05.2024 - Current
- Explained menu items to guests and offered information about specials
- Anticipated guest needs and addressed all requests promptly
- Took orders and delivered to kitchen staff, including any special requests
- Monitored tables and visited at appropriate times to handle requests, deliver items, and fill drinks
- Managed an average of 5 tables, while maintaining customer service standards
- Consistently followed hotel and restaurant protocols, quality assurance standards, and all regulation
- Worked as part of the bartending staff as needed mixing drinks, cocktails, and other beverages, and pouring beers and wine
- Processing payments including cash and credit card transactions via MICROS
- Worked private events/banquets Greeting guests, answering questions, and providing information to help guests select food and drinks
- Event/Banquet setup and breakdown: Assisting with setting up and breaking down the banquet area, including tables, decorations, and condiments
Bartender
FOX Theater Atlanta
Atlanta, GA
09.2021 - Current
- Greet customers, take orders, and provide a high quality and pleasant drinking experience
- Mix and serve drinks, including liquor, wine, beer, and non-alcoholic drinks
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items
- Process cash and credit card transactions
Receptionist
The NOW Massage Boutique
Atlanta, GA
09.2023 - 05.2024
- Maintained calendars and scheduled customers for massage appointments; pre-booked appointments to increase customer retention and drive repeat business
- Processing payment transactions and issuing receipts for client services
- Provided excellent customer service to both guests and associates at the salon
- Keeping the boutique front of store clean, professional looking and inviting
- Cleaned all massage rooms, towels, and linens
- Upsold additional massage related products to include massage memberships
- Keeping the salon front clean, professional looking and inviting
Barista
Starbucks
10.2021 - 01.2022
- Take orders and process payments
- Make hot and cold drinks, including customized drinks
- Clean and sanitize work areas, seating, and equipment
- Answer questions and make menu recommendations
- Help customers and other team members
Sample Receiver
Merieux NutriSciences
11.2020 - 10.2021
- Reviewed samples and corresponding documentation to assign identification numbers, entering information into Laboratory Information Management System (LIMS).
- Store samples in an appropriate manner until analysis is completed, and appropriately dispose of extra samples. Ensure that sample integrity is maintained.
- Prepare packages for pickup by shipping vendors. Follow appropriate procedures to send packages and maintain all related documentation.
- Prepare samples to be shipped to other testing facilities when necessary. Complete appropriate documentation and file accordingly.
Stylist & Salon Receptionist
Joseph and Friends Hair Salon
07.2019 - 11.2020
- Greet clients and answer questions
- Schedule appointments and manage the calendar
- Answer phones and respond to inquiries
- Maintain the salon's cleanliness and organization
- Process payments and manage cash register
- Assist stylists and other salon staff
Salon Receptionist
Toni & Guy Hair Salon
07.2018 - 03.2019
- Greet clients and answer questions
- Schedule appointments and manage the calendar
- Answer phones and respond to inquiries
- Maintain the salon's cleanliness and organization
- Process payments and manage cash register
- Assist stylists and other salon staff
Education
License of Cosmology - Cosmetology
Toni & Guy Beauty Academy
Atlanta, GA02.2019
Skills
- Customer Support
- Inventory management
- Effective Listening
- Effective Time Management
- Multitasking and organization
- Point of sale (POS) system operations
- Problem solving
- Adaptability
- Team Collaboration
- Strong Verbal and Written Communication
- Positive and professional
- Experienced in Microsoft Office Suite
General Education
High School Diploma, Redan High School, Stone Mountain, GA, 06/01/14
References
References available upon request.
Timeline
Server/Bartender
The Commons Golf Course/Atlanta Evergreen Hotel
05.2024 - Current
Receptionist
The NOW Massage Boutique
09.2023 - 05.2024
Barista
Starbucks
10.2021 - 01.2022
Bartender
FOX Theater Atlanta
09.2021 - Current
Sample Receiver
Merieux NutriSciences
11.2020 - 10.2021
Stylist & Salon Receptionist
Joseph and Friends Hair Salon
07.2019 - 11.2020
Salon Receptionist
Toni & Guy Hair Salon
07.2018 - 03.2019
License of Cosmology - Cosmetology
Toni & Guy Beauty Academy
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