Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Terry

Raleigh,NC

Summary

Motivated and dependable professional with extensive experience in customer service, office administration, and dispatch operations. Adept at handling fast-paced environments, managing multiple line phone systems, proficient in time management and ensuring excellent client support. Strong team player with exceptional organizational and interpersonal skills.

Overview

24
24
years of professional experience

Work History

Answering Service Supervisor / Dispatcher

Tasco
01.2002 - Current
  • Manage high-volume multiple line phone system for a wide range of clients
  • Dispatch urgent and emergency service calls to on-call personnel including doctors, maintenance techs, and 24-hour responders
  • Ensure timely and accurate message delivery and escalation procedures

Education

Psychology Major, Sociology Minor

North Carolina State University
01.2002

Accounting Major

University of North Carolina at Greensboro
01.1999

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Typing speed: 70 WPM
  • Multiple line phone systems
  • Appointment scheduling & message taking
  • Emergency dispatching
  • Customer service excellence
  • Document filing, data entry & record keeping
  • Active listening
  • Problem solving

Timeline

Answering Service Supervisor / Dispatcher

Tasco
01.2002 - Current

Accounting Major

University of North Carolina at Greensboro

Psychology Major, Sociology Minor

North Carolina State University