Jasmine Thibodeaux
Sugar Land,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Pizza Hut. Skilled in Microsoft Office and adept at problem-solving, I excel in staff supervision and inventory control, significantly improving efficiency. My attention to detail and organizational skills have consistently elevated team performance and service quality.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Pizza Hut
02.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
- Assisted with making weekly schedules and delegating task between employees to ensure the shift runs smoothly.
Core Measure Data Abstraction
Self-Employed
11.2016 - 01.2024
- Ensured compliance with relevant regulations by strictly adhering to established guidelines during all data abstraction activities.
- Reviewed medical records to abstract information according to definition of various registries.
- Demonstrated strong attention to detail in all data abstraction tasks, ensuring the highest level of accuracy and reliability.
- Completed timely abstraction to maintain compliance with registry deadlines.
- Prioritized tasks effectively to manage competing priorities without compromising work quality or missing deadlines.
- Maintained accuracy, completeness, and security for medical records and health information.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Delivery Driver
Pizza Hut
08.2018 - 02.2022
- Delivered orders to customer doorsteps and business offices.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Caterer
Nalco Champion, An Ecolab
10.2018 - 10.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Cleaned and organized kitchen stations to promote team efficiency.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
In-Shop Sandwich Maker
Jimmy John's
11.2016 - 10.2018
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Streamlined sandwich assembly process for increased efficiency and improved service times.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
- Assisted customers in choosing menu items by providing food complementing information.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Trained team members to prepare sandwiches and other items according to instructions.
Pets Hotel Petcare Specialist
PetSmart
06.2015 - 11.2016
- Provided regular updates to pet owners on their pets'' well-being and activities via phone calls, emails, or text messages as requested.
- Enhanced customer satisfaction by providing attentive care and personalized service to each pet guest.
- Managed detailed records of each pet''s medical history, dietary requirements, and individual preferences to provide tailored care plans.
- Conducted thorough assessments of new arrivals to determine appropriate accommodations based on size, temperament, and special needs.
- Administered medications as prescribed by veterinarians to ensure the health and well-being of our furry guests.
- Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
- Provided one-on-one playtime sessions to promote exercise, mental stimulation, and socialization among pet guests.
- Collaborated with team members to create a welcoming atmosphere for both pets and their owners.
- Assisted in maintaining accurate inventory levels by monitoring supplies usage regularly.
- Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs, and pet activities.
- Maintained a clean and safe environment for pets by conducting regular inspections and addressing potential hazards promptly.
- Trained new associates in proper handling techniques for various breeds of dogs and cats within the facility without incident or injury.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Education
Associate Degree in Computer Science - Computer Systems Networking - Cisco Specialization
Houston Community College
Houston, TX12.2020
Bachelor's - Supply Chain Management
Houston Community College
Houston, TX05.2026
Skills
- Problem-Solving
- Customer Service Management
- Inventory Control
- Attention to Detail
- Staff Supervision
- Store operations
- Computer Skills
- Organizational Skills
Timeline
Assistant Store Manager
Pizza Hut
02.2022 - Current
Caterer
Nalco Champion, An Ecolab
10.2018 - 10.2019
Delivery Driver
Pizza Hut
08.2018 - 02.2022
Core Measure Data Abstraction
Self-Employed
11.2016 - 01.2024
In-Shop Sandwich Maker
Jimmy John's
11.2016 - 10.2018
Pets Hotel Petcare Specialist
PetSmart
06.2015 - 11.2016
Associate Degree in Computer Science - Computer Systems Networking - Cisco Specialization
Houston Community College
Bachelor's - Supply Chain Management
Houston Community College