Jasmine Thomas
Customer Service
Hobbs,NM
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Well-organized professional equipped with broad background in administrative roles. Commended for increasing overall efficiency by overhauling filing systems and answering and screening numerous telephone calls daily. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Friendly Administrator with 5 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Welcoming clerical professional with 3 years of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Delivery driver & customer service representative position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist Assistant
Flava Towne
Hobbs, NM
06.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Generated reports covering details about data, system operation, and error monitoring.
- Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
- Reacted calmly during times of highly stressed or emergency situations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Delivery Driver
DoorDash
Hobbs, NM
01.2017 - 03.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Fostered positive working relationships with regular customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
Handyman
Mr J’s Energy Services
Odessa, TX
12.2020 - 01.2022
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for Number square foot facility.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Operated cutting machine according to all safety protocols.
- Operated cutters, forklifts and hand tools to manage production needs.
- Kept equipment clean and maintained in order to meet requirements.
- Stood for long hours, frequently reached or bent and lifted up to Number pounds regularly to carry out daily tasks.
- Kept work areas organized, clean and free of safety hazards.
- Reported issues or problems to management relating to materials to be cut.
- Took materials and cut to proper dimensions based on production order specifications.
- Connected and disconnected pipes, pumps and other production equipment to support functionality.
- Used hand and power tools safely and efficiently, following manufacturer and company directions.
- Worked in extreme weather conditions and hazardous areas to keep rigs operational.
Customer Service Representative
United Way
Hobbs, NM
03.2017 - 03.2020
- Examined, categorized, and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Approved and terminated customer contracts upon request.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
- Provided basic end-user troubleshooting and desktop support.
- Utilized source control systems to manage software development cycle.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Developed and tested software solutions to meet customer needs.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
Night Auditor
Comfort Inn & Suites
Hobbs, NM
07.2013 - 07.2017
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Entered and updated sensitive customer information during check-ins and room changes.
- Generated and printed daily financial reports to track hotel performance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and hotel operations.
- Stored guest valuables in safe and individual boxes for security.
- Implemented marketing and promotional initiatives to increase occupancy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
Education
Diploma -
Hobbs High School
Hobbs, NM 08.2012 - 05.2015
Skills
Telephone systems
Office organization
Agreements and contracts
Visitor log management
Customer and client relations
Verbal and written communication
Organization skills
Mail handling
Business administration
Telephone skills
Strategic planning
Technical Support
Bookkeeping
Administrative support
Travel coordination
Transcription and dictation
Office management
Sorting and labeling
Scheduling
Database administration
Multi-line Telephone Systems
Performance improvement
Time management
Office administration
Shorthand writing
Electronic document storage
Master calendar preparation
Filing system management
Complaint resolution
Money handling abilities
Stocking and replenishing
Route dispatch
Receiving support
Professional telephone demeanor
Roadside safety instruction
Driver's license requirements
Lesson Planning
Continuing education
Equipment maintenance and repair
Timeline
Receptionist Assistant
Flava Towne
06.2021 - 02.2023
Handyman
Mr J’s Energy Services
12.2020 - 01.2022
Customer Service Representative
United Way
03.2017 - 03.2020
Delivery Driver
DoorDash
01.2017 - 03.2022
Night Auditor
Comfort Inn & Suites
07.2013 - 07.2017
Diploma -
Hobbs High School
08.2012 - 05.2015