Jasmine Thomas
Kent,WA
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Tommy Bahama
Federal Way, WA
01.2024 - Current
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Front Desk Receptionist
Motel 6 Hotel
Tacoma, WA
03.2023 - 10.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cashier
Big Lots
Tacoma, WA
09.2021 - 02.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Shift Manager
McDonald's
Tacoma, WA
06.2019 - 09.2021
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Education
GED -
Echo Glenn School
Snoqualmie, WA04-2016
Skills
- Account updating
- Customer Service
- Data Entry
- Report Preparation
- Payment Processing
- Sales closing
- Appointment Scheduling
Certification
- Food Handlers Card
Timeline
Call Center Representative
Tommy Bahama
01.2024 - Current
Front Desk Receptionist
Motel 6 Hotel
03.2023 - 10.2023
Cashier
Big Lots
09.2021 - 02.2023
Shift Manager
McDonald's
06.2019 - 09.2021
GED -
Echo Glenn School