Jasmine Thomas
Coppell
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Texas Family Fitness
09.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Associate Cashier
Tom Thumb Food and Pharmacy
01.2022 - 05.2022
- Operated cash register for cash, check, and credit card transactions with high accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
Education
Bachelor of Science - Psychology
Texas A&M University
College Station, TX05-2028
High School Diploma -
Coppell High School
Coppell, TX05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Product sales
Timeline
Customer Service Representative
Texas Family Fitness
09.2022 - 10.2024
Customer Service Associate Cashier
Tom Thumb Food and Pharmacy
01.2022 - 05.2022
Bachelor of Science - Psychology
Texas A&M University
High School Diploma -
Coppell High School
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