Jasmine Thomas
Richardson,TX
Summary
Reliable medical assistant with over 5 years of customer service experience. Personable and compassionate team member with strong communication skills and a deep commitment to providing exceptional patient care. Dedicated to ensuring quality patient experiences and contributing to the smooth and efficient operations of clinical settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cards Direct
09.2023 - 12.2024
- Assisted customers in navigating company website and placing online orders.
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations
- Increased sales revenue through strategic cold calling and building rapport
Health Care Support Specialist
Teleperformance USA
02.2023 - 09.2023
- Contract work for Blue Cross Blue Shield and CVS Health
- Handled high volume of inbound calls per shift.
- Scheduled medication refills with patients.
- Provided eligibility and benefit explanations to providers.
- Utilized CRM systems effectively to log interactions for future reference or follow-up actions.
Medical Support Specialist
Concentra Urgent Care
06.2022 - 02.2023
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA and Workers' Compensation guidelines
- Acted as Lead Lab Technician, providing patient comfortability and ensuring proper specimen collections
- Performed proper wound care procedures
- Assisted providers with minor medical procedures
- Served as a liaison between patients, companies, and healthcare providers.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
Medical Assistant Externship
Texas Physicians Primary Care
05.2022 - 06.2022
- Provided pediatric patient care under supervision
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Support Shift Lead
Topgolf
02.2020 - 07.2021
- Supervised team members for efficient workflow and task completion.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Seasonal Retail Sales Associate
Party City Corporation
10.2019 - 02.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
CMA Certification -
College of Health Professions
Dallas, TX04-2022
High School Diploma -
Evolution Academy Charter School
Richardson, TX02.2021
Skills
- Patient Relations
- Medical terminology knowledge
- EMR/EHR proficiency
- Professional beside manner
- Vital signs
- Specimen collection and processing
- Injections/Venipunctures
Certification
Certified Medical Assistant - National Association for Health Professionals (NRCMA #210069)
Basic Life Support Certificate - American Red Cross (BLS #01F2KPS)
Timeline
Customer Service Representative
Cards Direct
09.2023 - 12.2024
Health Care Support Specialist
Teleperformance USA
02.2023 - 09.2023
Medical Support Specialist
Concentra Urgent Care
06.2022 - 02.2023
Medical Assistant Externship
Texas Physicians Primary Care
05.2022 - 06.2022
Support Shift Lead
Topgolf
02.2020 - 07.2021
Seasonal Retail Sales Associate
Party City Corporation
10.2019 - 02.2020
CMA Certification -
College of Health Professions
High School Diploma -
Evolution Academy Charter School