Jasmine Thomas
Morrow,GA
Summary
A seasoned professional with a proven track record at Delta Air Lines, I excel in customer service and housekeeping management. Leveraging strong communication and organizational skills, I've significantly enhanced customer satisfaction and operational efficiency. Expert in cash handling and adept at fostering team unity, my background positions me as a dynamic asset to any employer seeking excellence and reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservation Specialist
Delta Air Lines
Atlanta, GA
04.2022 - Current
- Provide friendly service and maintain positive relationships with all internal and external Customers.
- Handle any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Housekeeping Supervisor
Hampton Inn and Hampton Inn & Suites
Fairburn, GA
08.2019 - 05.2022
- Train housekeepers on cleaning and maintenance tasks.
- Delegated work to staff, setting priorities and goals.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Schedule shifts, and arrange for replacements in cases of absence.
- Establish and educate staff on cleanliness, tidiness, and hygiene standards.
Correctional Officer I
Geo group
Lovejoy, GA
09.2018 - 03.2021
- Enforce rules and keep order within jails or prisons
- Supervise activities of inmates
- Aid in rehabilitation and counseling of offenders
- Inspect facilities to ensure that they meet standards
- Search inmates for contraband items
- Report on inmate conduct
- Dispatch
Education
High school or equivalent -
Mt. Zion High School
01.2010
Skills
- Accounting
- Computer skills
- Customer service
- Management
- Hospitality
- Administration
- Ability to prioritize
- Strong communication skills
- Interpersonal skills
- Presentation skills
- Team player
- Clerical experience
- Microsoft Word
- Sales
- Administrative experience
- Organizational skills
- Housekeeping management
- Law enforcement
- Cold calling
- Cash management
- Cash handling
Certification
- CPR Certification
- First Aid Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Reservation Specialist
Delta Air Lines
04.2022 - Current
Housekeeping Supervisor
Hampton Inn and Hampton Inn & Suites
08.2019 - 05.2022
Correctional Officer I
Geo group
09.2018 - 03.2021
High school or equivalent -
Mt. Zion High School
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