Jasmine Thomas Owsley
Indianapolis,IN
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Shiftkey
04.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Certified Nursing Assistant
Gale Healthcare Solutions
02.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
CSC
HirePro Health
09.2021 - 11.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
Medical Management Specialist
Populous Group
05.2017 - 12.2018
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Researched denied claims and contacted insurance companies to resolve these issues.
Eligibility Specialist
Express Scripts
05.2013 - 08.2016
- Resolved discrepancies with client applications to verify eligibility.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Updated patient records with accurate, current insurance policy information.
- Trained new staff on current, correct insurance verification procedures.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Customer Service Representative
Kelly Services Anthem
11.2012 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Answered questions about eligibility determinations and plan options.
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Griggs International Academy
Berrien Springs, MI11.2025
Skills
- Documenting Behaviors
- Transporting Patients
- Quality Assurance
- Patient Relations
- Medical Terminology Knowledge
- Benefit Coverage
- Claim Research
- Medical Terminology
- Patient Scheduling
- Data Entry
- Patient Referrals
- Authorizations
- Effective Communication Skills
- Billing Procedures
Certification
- CNA - Certified Nurse Assistant
Additional Information
Medicare ABCD
ICD-10 and Procedure codes
Share point application system
Facets, Wmds, Nic, and Ompta
Medical Records
Pre-Certification
Appeals
Pre-Determinations
Microsoft Excel
Medical And Pharmaceutical Claims Processing
Microsoft Excel, Office, Outlook
Wellsky
Cerner
Epic
ECW
Timeline
CSC
HirePro Health
09.2021 - 11.2022
Certified Nursing Assistant
Shiftkey
04.2020 - Current
Certified Nursing Assistant
Gale Healthcare Solutions
02.2020 - Current
Medical Management Specialist
Populous Group
05.2017 - 12.2018
Eligibility Specialist
Express Scripts
05.2013 - 08.2016
Customer Service Representative
Kelly Services Anthem
11.2012 - 03.2014
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Griggs International Academy