Maya Webb
Cypress,TX
Summary
Organized Office Manager with noted experience in administrative management. Am a Organized and dependable candidate successful at managing multiple priorities with a positive attitude to achieve project goals effectively. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
HR- Specialist
American Airlines
04.2023 - Current
- Prepared and submitted regulatory filings in timely manner.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Managed over 50 customer per day.
Client Service Representative II - Deposit Service
Bank Of America
05.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Introduced clients to available online resources and services to increase convenience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Opened, closed and updated accounts for customers.
- Helped clients protect assets through a variety of strategies.
- Managed over 100 customer calls per day.!
- Demonstrated respect, friendliness and willingness to help wherever needed
- Skilled at working independently and collaboratively in a team environment
Operational Manger/Office Administrator
Chacon Autos Ltd
07.2021 - 02.2022
- Delivered clerical support by handling range of routine and special requirements.
- Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in training temporary employees for special projects.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Created reports and developed improvements and enhancements to automate records and file systems.
Loan Process Associate
Genpact
01.2021 - 07.2021
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Maintained compliance with privacy and security requirements, as well as federal statutes.
- Handled any conditions sent from underwriting departments
- Prepared documents for underwriting by verifying client income, credit reports and other information
Gencare Representative
ADT SECURITY
02.2020 - 10.2020
- Responsible for responding to alarm call backs
- In this field it's needed to have an strong foundation and the sense of what To do when making sure there wasn't a real burglary or panic button also take payments and assist customers with any questions and troubleshooting
- Took inbound and out bound calls.
- Handled 150 calls per day to address customer inquiries and concerns
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Served customers and followed outlined steps of service
Toddler's Teacher
Euless KinderCare Learning Center
01.2019 - 02.2020
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
- Planned and implemented integrated lessons to meet national standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
Customer Service Collections Associate
Southwest Credit Systems
02.2018 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Routinely contacted account holders with past due balances to resolve delinquencies.
- Utilized skip tracing resources such as background checks and loan documents.
- Handled past due accounts, including collections and status reports.
- Effectively managed approximately 150 inbound and outbound calls daily.
Education
High School Diploma -
Desoto High School& Isteam3d
06.2014
Skills
- Decision Making
- Complex Problem Solving
- Customer Service Management
- Multitasking and Prioritization
- Inventory Oversight
- Honesty and Integrity
- Administration and Operations
- Motivational Leadership
- Team Management and Supervision
- Accounts Payable and Accounts Receivable
- Exceptional Microsoft Excel Skills
- Employee File Maintenance
- I-9 Documentation
- Human Resources Department Processes
- HR background
Timeline
HR- Specialist
American Airlines
04.2023 - Current
Client Service Representative II - Deposit Service
Bank Of America
05.2022 - 08.2022
Operational Manger/Office Administrator
Chacon Autos Ltd
07.2021 - 02.2022
Loan Process Associate
Genpact
01.2021 - 07.2021
Gencare Representative
ADT SECURITY
02.2020 - 10.2020
Toddler's Teacher
Euless KinderCare Learning Center
01.2019 - 02.2020
Customer Service Collections Associate
Southwest Credit Systems
02.2018 - 10.2018
High School Diploma -
Desoto High School& Isteam3d
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