Jasmine Thompson

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Increased sales through effective product recommendations and upselling techniques.
• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions

• Prepared and submitted regulatory filings in timely manner.
• Monitored and assessed compliance risks associated with operational processes and procedures.
• Examined, categorized, and sorted incoming documents.
• Managed over 100 customer per day.
• Ensured legal compliance in all HR practices, minimizing risk and protecting company interests.
• Streamlined recruitment processes for improved efficiency and candidate experience.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.

• Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Assisted in training temporary employees for special projects.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interacted with customers by phone, email or in-person to provide information.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

• Originated, reviewed, processed, closed and administered customer loan proposals.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Maintained compliance with privacy and security requirements, as well as federal statutes.
• Handled any conditions sent from underwriting departments
• Prepared documents for underwriting by verifying client income, credit reports and other information

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Incorporated multiple types of teaching strategies into classroom.
• Promoted physical, mental and social development using classroom games and activities.
• Planned and implemented integrated lessons to meet national standards.
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Maintained energy and enthusiasm in fast-paced environment