Jasmine Thompson
Camden,Arkansas
Summary
Responsible {behavioral health associate} experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Behavioral Health Associate
Millcreek of Arkansas
Fordyce, AR
07.2022 - 05.2024
- Provided excellent service to patients through personable communication.
- Documented patient interactions in compliance with HIPAA requirements.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Assisted clients in developing and implementing plans for managing symptoms of mental illness.
- Provided crisis intervention services to individuals experiencing a behavioral health emergency.
- Facilitated individual, group, family, and couples counseling sessions.
Manager
Tobacco Superstore
Camden, AR
03.2018 - 07.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Shift Manager/Key Holder
Murphy USA
Stephens, AR
05.2016 - 03.2018
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained store and maintained appearance.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Operated cash register.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Resolved customer complaints promptly and professionally.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
Security Officer
Securitas Security Services USA
Dallas, TX
06.2013 - 12.2015
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Education
GED -
Illinois Community College Board
Springfield, IL04.2008
Skills
- Excellent customer service skills
- Patient assessment
- leadership
- Charting and clinical documentation
- Therapeutic expertise
- Tracking client progress
- Patient Health Education
- Client goal planning
- management
Languages
Spanish
Limited
English
Full Professional
Timeline
Behavioral Health Associate
Millcreek of Arkansas
07.2022 - 05.2024
Manager
Tobacco Superstore
03.2018 - 07.2022
Shift Manager/Key Holder
Murphy USA
05.2016 - 03.2018
Security Officer
Securitas Security Services USA
06.2013 - 12.2015
GED -
Illinois Community College Board
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