Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jasmine THOMPSON

Baltimore,Maryland

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships, delivering impressive results, as well as an aptitude for technology. Ready to apply knowledge and skills to any Challenge.

Overview

11
11
years of professional experience

Work History

Team Store associate

Fanatics LLC.
04.2024 - Current
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Collaborated with team members to execute promotional events, leading to increased sales.

Pawnbroker/sales associate

First Cash
10.2021 - 10.2022


  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
  • Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Engaged with customers to build rapport and loyalty.

Video Editor

The Graphix Club
01.2020 - 12.2020
  • Performed work using Final cut Pro, and adobe editing softwares
  • Delivered edits on time for reviews and final delivery.
  • Organized and worked with raw footage from multiple cameras and sources.
  • Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
  • Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
  • Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
  • Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
  • Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.
  • Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
  • Worked with graphic templates and seamlessly inserted into videos.
  • Created short-form videos, animated gifs and motion graphics for social media posts.
  • Boosted video quality with advanced color grading and sound editing, setting new standards for production excellence.
  • Analyzed viewer analytics to guide editing decisions, ensuring content resonates with target demographics.

Cashier

Walmart
01.2019 - 12.2020
  • Organize packages, Assist online customers and retrieve packages
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Event staff

Baltimore Orioles
01.2014 - 12.2018
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.

Education

AOS - Video production

The Art Institute
Baltimore, MD

Skills

  • Customer Service
  • Customer Assistance
  • Cash Handling Accuracy
  • Attention to Detail Focus
  • Organization
  • Problem-solving acumen
  • Team Collaboration
  • Flexible Schedule Adaptability
  • Time management mastery
  • Basic math skills application
  • Patience and empathy demonstration
  • Computer literacy fundamentals
  • Team Leadership
  • Payment Processing
  • Team Collaboration Aptitude
  • Safety oversight
  • POS Systems
  • POS System Operation
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Flexible Hours
  • Attention to Detail
  • Creative Thinking
  • Goal-Driven
  • Strong Communication and Interpersonal Skills
  • Staff Support
  • Excellent Written and Verbal Communication
  • Relationship Building
  • Speech Clarity

References


  • Dustin Morgan, 570-470-2538
  • Aminah Shareef, 717-962-9445
  • Raymond Robinson, 443-760-8154

Timeline

Team Store associate

Fanatics LLC.
04.2024 - Current

Pawnbroker/sales associate

First Cash
10.2021 - 10.2022

Video Editor

The Graphix Club
01.2020 - 12.2020

Cashier

Walmart
01.2019 - 12.2020

Event staff

Baltimore Orioles
01.2014 - 12.2018

AOS - Video production

The Art Institute

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