Jasmine Thompson
Bobaholic Milk Tea Lounge
Waddell,AZ
Summary
Dynamic Barista and Tour Guide with a proven track record in delivering exceptional customer experiences. Known for strong communication and problem-solving skills, dedicated to enhancing customer satisfaction in fast-paced environments.
1
Certification
1
year of professional experience
Work History
Barista/Cashier
7 Months- Opened and prepared the shop for daily operations, including brewing teas, preparing boba, baking goods, and stocking supplies.
- Managed closing procedures by thoroughly cleaning the shop, sanitizing work areas and equipment, restocking supplies, and properly storing ingredients and products.
- Prepared and served a variety of beverages in fast-paced environment.
- Operated cash register, handling transactions efficiently and accurately.
- Assisted customers with menu selections, enhancing overall experience.
- Maintained cleanliness and organization of workspace and customer areas.
- Monitored inventory levels, restocking supplies as needed to meet demand.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Listened carefully to customer requests and created personalized beverages, which improved sales.
Tour Guide
2 Months- Conducted guided tours of up to 15 visitors through Lower Antelope Canyon, ensuring safety and engagement for all participants.
- Delivered informative narratives about geological formations and cultural significance of the canyon.
- Assisted in managing group dynamics, adapting to varied visitor needs and inquiries.
- Collaborated with team members to enhance tour experiences through shared knowledge and preparation.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by monitoring guests well being during tours, providing assistance to individuals experiencing heat exhaustion and ensuring proper care.
- Elevated tour group satisfaction, tailoring each tour to meet diverse interests and accessibility needs.
- Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
Education
Bachelor of Science - Bachelor of Science in Nursing
- Fostering Futures Scholarship Recipient
Skills
Positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Reliable and dependable
Cleaning and sanitizing
Multitasking
Excellent communication
Customer satisfaction
Safe food handling
Certification
- Food Handlers Training - 2025-2028
BLS Certification
Basic Life Support (BLS) Provider - American Heart Association
Certified: December 2024 | Expires: December 2026
Ecard available for verification
Timeline
Barista/Cashier
Bobaholic Milk Tea Lounge
10.2025 - 05.2026
Tour Guide
Dixie's Lower Antelope Canyon Tours
06.2025 - 08.2025
Grand Canyon University
Bachelor of Science from Bachelor of Science in Nursing