Jasmine Tillman
New Port Richey,FL
Summary
Experienced data analyst with a proven track record of analyzing complex data sets to provide actionable. Proficient in visualization, statistical analysis, and database management. Skilled in using programming languages such as Python and R to extract, clean, and analyze data. Strong problem-solving and critical thinking abilities with a focus on driving business decisions through data-driven approaches.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Analyst
College Board
09.2023 - Current
- Spearhead investigations into PSAT test security incidents, ensuring compliance with defined policies and procedures
- Utilize expertise in statistical analysis, examination of test day reports, and evaluation of physical evidence to thoroughly understand the situation and make informed decisions
- Effectively communicate with students, parents, and student representatives (such as attorneys, counselors, and educators) to facilitate resolution of cases in a timely manner
- Collaborate with a team to analyze evidence, determine case outcomes, and manage ongoing investigations
- Maintain strict adherence to legal requirements and College Board standards and policies throughout the investigation process
- Ensure that all actions align with the highest levels of fairness, integrity, and security.
CSR/Technical Support
Verizon Wireless
04.2022 - 09.2024
- Provide expert technical support to customers for current and previous software releases
- Assist clients with troubleshooting hardware, peripherals, network connections, and external software for various platforms, including Apple, Android, Windows, etc
- Escalate help desk tickets to Level 2/Tier 2 support when issues fall outside the scope of Level 1/Tier 1 technician support
- Address customer inquiries and resolve billing questions and account issues
- Assist customers in placing orders through the FLEX POS system.
Guest Service Representative
The Walt Disney Company
11.2021 - 01.2023
- Processed POS transactions accurately, managing coin, currency, payment cards, and receipts for customers
- Provided personalized product recommendations, effectively communicating relevant details to customers
- Offered comprehensive advice and assistance to customers, catering to their specific needs and preferences.
Technical Support Specialist/Apple
Kelly Services
03.2020 - 05.2021
- Identifies, investigates, and resolves users problems with computer software and hardware
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
Education
Associate's degree - General Studies
Pima Community College
01.2019
Skills
- Data analysis skills
- Analytics
- SQL
- Statistical analysis
- Analysis skills
- SharePoint
- Salesforce
- Project management
- Team management
- SaaS
- POS
- HIPAA
- Medical terminology
- Dental assisting
- Workday
- Dental clinic
- Open Dental
- Project planning
- Data analytics
- Asset management
- Document management
- Machine learning
- Usability
- Typing
- Customer service
- Help desk
- E-commerce
- Bookkeeping
- QuickBooks
- Budgeting
- Payroll
Certification
- CPR Certification
- Certified Dental Assistant
- Registered Dental Assistant
- Nitrous Oxide Certification
- MCP
- CCNA
- ITIL Certification
- MCSE
- IAT
Assessments
- Medical receptionist skills, Proficient, 01/01/24, Managing physician schedules and maintaining accurate patient records
- Work style: Reliability, Proficient, 12/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Sales skills, Proficient, 07/01/21, Influencing and negotiating with customers
- Analyzing data, Proficient, 11/01/23, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Work motivation, Proficient, 07/01/21, Level of motivation and discipline applied toward work
- Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
- Front desk agent (hotel), Proficient, 04/01/22, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Administrative assistant/receptionist, Proficient, 07/01/21, Using basic scheduling and organizational skills in an office setting
- Verbal communication, Proficient, 09/01/22, Speaking clearly, correctly, and concisely
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Data Analyst
College Board
09.2023 - Current
CSR/Technical Support
Verizon Wireless
04.2022 - 09.2024
Guest Service Representative
The Walt Disney Company
11.2021 - 01.2023
Technical Support Specialist/Apple
Kelly Services
03.2020 - 05.2021
Associate's degree - General Studies
Pima Community College
- CPR Certification
- Certified Dental Assistant
- Registered Dental Assistant
- Nitrous Oxide Certification
- MCP
- CCNA
- ITIL Certification
- MCSE
- IAT
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