Jasmine Tillman
New Port Richey,FL
Overview
7
7
years of professional experience
Work History
Sr. Compensation Administration
Metlife/Hays
01.2025 - 06.2025
- Ensured compliance with all applicable laws by monitoring changes in federal, state and local regulations governing wages, hours worked and other areas of compensation administration.
- Managed day-to-day operations of compensation administration systems.
- Implemented rules and regulations set forth by school administration pertaining to athletic participation requirements.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards of the Federal Aviation Administration.
- Performed audits of employee compensation records to ensure compliance with company policy.
- Conduct thorough analysis of compensation metrics using SAP reporting tools, providing insights that drive strategic decision-making and enhance pay equity initiatives.
- Oversee the integration of compensation management software with SAP HCM (Human Capital Management), ensuring seamless data flow and user experience.
- Remote
CSR/TECHNICAL SUPPORT
VERIZON WIRELESS
04.2022 - 09.2024
- Deliver expert tech support for diverse software, ensuring seamless user experience.
- Resolve complex hardware and network issues across multiple platforms with precision.
- Escalate unresolved tickets to advanced support, enhancing customer satisfaction.
- Address billing and account inquiries, achieving high-resolution rates.
- Facilitate order placements via FLEX POS, optimizing customer interaction.
- Streamlined troubleshooting processes for hardware and software issues, significantly reducing average call handling time.
- Consistently met or exceeded customer service KPIs.
- Handled over 150 calls a day
Data Analysis
College Board
09.2023 - 12.2023
- Led security investigations for PSAT, ensuring compliance with legal and College Board standards while facilitating swift resolutions.
- Collaborated with stakeholders to effectively resolve cases, upholding high standards of integrity and fairness.
- Analyzed evidence and managed investigations in a fast-paced environment, leveraging data analysis skills to maintain exam security.
- Communicated promptly and effectively with students and parents to address concerns and resolve cases.
- Utilized Salesforce and Smartsheet to meticulously maintain accurate records, demonstrating a commitment to efficiency and detail in a dynamic setting.
- Worked with internal teams to understand business needs and changing strategies.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Generated standard or custom reports summarizing business, financial or economic data.
- Developed custom reports and dashboards using SAP Business Intelligence tools, providing real-time insights and facilitating data-driven decision-making.
- Handling over 50+ salesforces cases a day
GUEST SERVICE REPRESENTATIVE
THE WALT DISNEY COMPANY
11.2021 - 01.2023
- Delivered exceptional guest experiences at THE WALT DISNEY COMPANY, enhancing visitor satisfaction through personalised service and efficient problem-solving.
- Streamlined check-in processes, reducing wait times and improving guest flow.
- Consistently met or exceeded customer satisfaction targets.
- Worked seamlessly with diverse teams to ensure magical moments for guests.
- Contributed to a positive work environment through open communication.
- Remote
TECHNICAL SUPPORT SPECIALIST
KELLY SERVICES
03.2020 - 05.2021
- Resolved software and hardware issues, enhancing user satisfaction and efficiency.
- Provided tailored product advice, improving customer experience and loyalty.
- Addressed technical inquiries via multiple channels, boosting response accuracy.
- Collaborated with users to troubleshoot, achieving effective problem resolution.
- Enhanced support processes, contributing to improved service quality.
- Conducted in-depth diagnostics on software and hardware issues, developing systematic approaches to resolve complex technical problems efficiently.
- Fostered strong relationships with cross-functional teams, enhancing knowledge sharing and improving overall support quality for APPLE products.
- Pioneered new troubleshooting techniques, significantly reducing average resolution time and improving customer satisfaction rates.
- Remote
Education
Pima Community College
Tucson, AZ09.2018
Skills
- Data analysis
- Document management
- SQL
- SharePoint
- Salesforce
- SaaS
- MS office
- Workday
- Project planning
- SAP S/4HANA expertise
- Majesco
- ERL
- GBR
- GA/TPA SHAREPOINT
- MGI
- CPAM
Timeline
Sr. Compensation Administration
Metlife/Hays
01.2025 - 06.2025
Data Analysis
College Board
09.2023 - 12.2023
CSR/TECHNICAL SUPPORT
VERIZON WIRELESS
04.2022 - 09.2024
GUEST SERVICE REPRESENTATIVE
THE WALT DISNEY COMPANY
11.2021 - 01.2023
TECHNICAL SUPPORT SPECIALIST
KELLY SERVICES
03.2020 - 05.2021
Pima Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Jennifer BarbushJennifer Barbush
Pension Administrator at Hays Recruitment (MetLife)Pension Administrator at Hays Recruitment (MetLife)
Mickey ScottMickey Scott
Offensive Coordinator / Quarterbacks at Hays CISD - Hays High SchoolOffensive Coordinator / Quarterbacks at Hays CISD - Hays High School
MANISH JHAMANISH JHA
Assistant Manager at METLIFE GOSC PVT LTD, MetLife IncAssistant Manager at METLIFE GOSC PVT LTD, MetLife Inc
Samanta CarpioSamanta Carpio
Chi Chi Rodriguez Acadamy School Counselor Intern at Chi Chi Rodriguez AcadamyChi Chi Rodriguez Acadamy School Counselor Intern at Chi Chi Rodriguez Acadamy
Matthew MillerMatthew Miller
Warehouse Manager at Lemongrass Spa Products LLCWarehouse Manager at Lemongrass Spa Products LLC