JASMINE T. Jackson
Midlothian,VA
Summary
Dynamic professional with a proven track record at Estes Express Lines, excelling in account management and benefits oversight. Leveraged expertise in Microsoft Office and critical thinking to enhance client satisfaction and streamline operations. Demonstrated leadership in conflict resolution and organizational improvements, significantly contributing to team success and operational efficiency.
Overview
11
11
years of professional experience
Work History
Corporate Account Coordinator
Estes Express Lines
Richmond, VA
01.2024 - Current
- Managed client relationships by providing timely responses to inquiries.
- Coordinated with various departments to ensure smooth payment processing.
- Identified discrepancies in customer accounts, resolved issues promptly, and updated records accordingly.
- Provided support to internal auditors during audit process and prepared required documents as requested.
- Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
- Contacted proper individuals when issues required escalation.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Managed client accounts, ensuring timely project delivery and customer satisfaction.
- Scheduled and led meetings between clients and creative teams to discuss customer accounts.
- Coordinated communication between clients and internal teams to align project objectives.
BENEFITS ADMINISTRATOR
ESTES EXPRESS LINES
Richmond, VA
08.2022 - Current
- COORDINATES BENEFITS PROCESSING TASKS, INCLUDING ENROLLMENTS, COBRA, PLAN CHANGES, DISABILITY, LIFE EVENTS, AND OTHER CLAIMS
- MANAGES EMPLOYEE BENEFITS FILES, MAINTAIN GROUP BENEFITS DATABASE AND UPDATES EMPLOYEES PAYROLL RECORDS TO ENSURE ELIGIBILITY
- ANSWERS EMPLOYEE INQUIRIES REGARDING HEALTH BENEFITS, VACATION/SICK TIME, FMLA AND 401K OPTIONS
- MAINTAIN CONFIDENTIAL RECORDS FOR 22,000 NEW AND EXISTING EMPLOYEES, INCLUDING LIFE AND HEALTH INSURANCE, RETIREMENT ACCOUNTS, DISABILITY BENEFITS, FMLA, AND MEDICAL SUPPORT NOTICES
- SERVED AS ADMINISTRATOR FOR ALL COMPANY BENEFITS PROGRAMS
- PROCESSED ALL MEDICAL SUPPORT NOTICES AND TERMINATIONS FOR 22,000 EMPLOYEES
- HELPED PRESENT EDUCATIONAL MATERIALS FOR EMPLOYEES AT ALL LEVELS OF THE COMPANY EXPLAINING AND ANSWERING QUESTIONS ON EACH BENEFIT
CORPORATE ACCOUNT SPECIALIST
ESTES EXPRESS LINES
Richmond, VA
03.2021 - 08.2022
- ESTABLISHES AND MAINTAINS A HEALTHY BUSINESS RELATIONSHIP WITH THE COMPANY'S COMPLEX CUSTOMERS
- MANAGES THE ALIGNMENT OF CUSTOMER BUSINESS REQUIREMENTS WITH ESTES BACK OFFICE PROCESSES AND SYSTEMS, RESULTING IN A SEAMLESS SHIPMENT-TO-CASH EXPERIENCE
- MAINTAINS REGULAR COLLABORATION WITH EXTERNAL CUSTOMERS AND INTERNAL ESTES BUSINESS UNITS AS IT RELATES TO PROBLEM IDENTIFICATION, CREATION AND MANAGEMENT OF SOLUTIONS THAT MEET CUSTOMER NEEDS TO MITIGATE RISK AND ENSURE HEALTH OF ACCOUNTS AND LONG-TERM CUSTOMER RELATIONSHIPS
- MANAGES SOLUTIONS IN ORDER TO MAINTAIN HEALTHY AR FOR EACH CUSTOMER IN PORTFOLIO
- PROVIDES LEADERSHIP AND DIRECTION TO OTHER DEPARTMENTS AS IT RELATES TO THE DESIGN AND COMPLIANCE AROUND PROCEDURES AND POLICIES THAT INFLUENCE THE HEALTH OF THE SHIPMENT-TO-CASH EXPERIENCE FOR EACH CUSTOMER IN HIS OR HER PORTFOLIO
- RESPONSIBLES FOR PROVIDING GUIDANCE AND MAKING DECISIONS CRITICAL TO CUSTOMER AR, INCLUDING BUT NOT LIMITED TO PAYMENT PROCESSES, INVOICING AND RATE REQUIREMENTS
- QUANTIFIES AND COMMUNICATES AR ISSUES TO SALES/MANAGEMENT WITH RECOMMENDATIONS FOR RESOLUTION
- TRAINS NEW HIRES WITHIN TEAM
- FACILITATES MEETINGS WITH TEAMMATES AND MANAGEMENT
- FACILITATES AND COVERS CONFERENCE CALLS IN THE ABSENCE OF OTHER TEAMMATES
ADMINISTRATIVE ASSISTANT
BERRY HILL IRRIGATION
Buffalo Junction, VA
03.2020 - 03.2021
- COMPLETED ADMINISTRATIVE AND CLERICAL TASKS
- PREPARED AND EDITED LETTERS, REPORTS, MEMOS AND EMAILS
- RAN ERRANDS TO THE POST OFFICE AND SUPPLY STORE
- ARRANGED MEETINGS, APPOINTMENTS, AND EXECUTIVE TRAVEL
- ANSWERED PHONE CALLS AND TOOK MESSAGES
- TRACKED PETTY CASH
- COVERED RECEPTIONS
- USED MICROSOFT WINDOWS, MICROSOFT OFFICE, AND INUIT QUICKBOOKS
- MANAGED SOCIAL MEDIA ACCOUNTS
- GATHERED MATERIAL FOR ACCURATE POSTING TO ACCOUNTS
- INTERACTED WITH CUSTOMERS VIA EMAIL AND SOCIAL MEDIA ACCOUNTS
- CREATED POLLS AND INTERACTIVE POSTS
- CREATED MONTHLY MARKETING CALENDARS AND REPORTS ENGAGEMENT BACK TO THE OWNERS OF THE COMPANY
Long-term Sub
PARK VIEW HIGH SCHOOL
South Hill, VA
01.2019 - 03.2020
- Designed and implemented curriculum based, multi-sensory lesson plans
- Assessed, recorded and communicated student progress
- Organized learning resources and the classroom environment to facilitate a positive learning experience
- Balanced whole-group, small-group, and individual instruction to accommodate different academic levels and learning styles; designed and implemented behavior modification system
- Identified children's individual and collective learning needs and planned, prepared and delivered instruction designed to capture students' interest and maximize individual learning
Sales Associate and Social Media Coordinator
HARPER JEWELRY COMPANY
South Hill, VA
06.2018 - 01.2019
- Assisted customers in finding or selecting items, and providing recommendations
- Stocked and replenished, and organized inventory with accuracy and efficiency
- Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provided outstanding customer service
- Increased active users on the company's social media accounts
- Introduced marketing strategies that increased brand recognition and online traffic
- Managed company's Facebook and Instagram accounts
Advertising Manager
WOMACK PUBLISHING
South Hill, VA
01.2018 - 06.2018
- Sold advertising space in print publications and online versions
- Sold print opportunities to local and national businesses of all sizes
- Successfully used persuasive communication skills to build relationships, identify opportunities, address and overcome objections that would translate into sales
- Spoke with business owners daily
- Found possible new business, managed new and existing accounts
- Used aggressive yet persuasive sales techniques to build relationships, overcome objections, and negotiate and close business
Intern
Waterford Event Rentals
Chesapeake, VA
01.2017 - 05.2017
- Managed the company's Pinterest, Instagram, and Facebook pages/accounts
- Brainstormed and created monthly newsletters that highlighted different products that the company had to offer to brides
- Sold and rented linens to brides for their big day
- Spoke with other business owners in the industry daily
- Used aggressive yet persuasive techniques to build relationships
Ambassador
ADMISSIONS OFFICE- WESLEYAN AMBASSADOR PROGRAM
Virginia Beach, VA
10.2013 - 05.2017
- Gave tours of campus to prospective students and families
- Answered/ made phone calls from or to prospective students, current students, families or other high school or college counselors
- Accurately and completely input prospective student information into the database
- Mailed requested college material within 2 hours
- Contacted various staff and faculty members
- Worked campus visits for large school groups, guidance counselors and independent consultants
- Performed administrative clerical and computerized tasks as needed
- Assisted with open house, interview days and counselor days
Education
BA - Communication
VIRGINIA WESLEYAN COLLEGE
Norfolk, VA05.2017
Skills
- Microsoft Office
- Google Docs
- Google Drive
- Google Forms
- Google Picasa
- Google Sheets
- Mailchimp
- Intuit
- Benefits Oversight
- Payroll Administration
- Enrollment Procedures
- Organization
- 401k Knowledge
- Health Plan Expert
- Dental Plan Expert
- Vision Plan Expert
- COBRA Expert
- FMLA Expert
- Sales support
- Marketing coordination
- Account management
- Salesforce
- Organizational skills
- Critical thinking
- Conflict resolution
- Collaboration
- Written communication
- Problem-solving
Skillsproficiencies
- Microsoft Office
- Google: Docs; Drive; Forms; Picasa; Sheets
- Mailchimp
- Intuit
- Benefits oversight
- Payroll administration
- Enrollment procedures
- Organization
- 401k knowledge
- Health, dental and vision plan expert
- COBRA expert
- FMLA expert
Membershipsaffiliations
- Marlins Read
- Blood Drive
- Phenomenal Women
- The Marlin Chronicle: Community Editor, Social Media Editor, Advertisement Manager
Timeline
Corporate Account Coordinator
Estes Express Lines
01.2024 - Current
BENEFITS ADMINISTRATOR
ESTES EXPRESS LINES
08.2022 - Current
CORPORATE ACCOUNT SPECIALIST
ESTES EXPRESS LINES
03.2021 - 08.2022
ADMINISTRATIVE ASSISTANT
BERRY HILL IRRIGATION
03.2020 - 03.2021
Long-term Sub
PARK VIEW HIGH SCHOOL
01.2019 - 03.2020
Sales Associate and Social Media Coordinator
HARPER JEWELRY COMPANY
06.2018 - 01.2019
Advertising Manager
WOMACK PUBLISHING
01.2018 - 06.2018
Intern
Waterford Event Rentals
01.2017 - 05.2017
Ambassador
ADMISSIONS OFFICE- WESLEYAN AMBASSADOR PROGRAM
10.2013 - 05.2017
BA - Communication
VIRGINIA WESLEYAN COLLEGE