Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Torres

Ontario,CA

Summary

Highly motivated customer service expert with extensive knowledge in creating personalized customer experiences, performing the problem-solution protocol for customer order/satisfaction issues, and exceeding company sales quotas'. I possess excellent interpersonal skills, a positive and professional demeanor, 2+ years of cash handling experience, and the ability to multi-task while maintaining great time management.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
03.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Customer Service Specialist

Real Relax Inc
11.2021 - 01.2023
  • Handled 100+ calls and emails daily, using active listening to understand the issue, and find the best solution possible
  • Dealt with customer complaints by always maintaining an optimistic attitude, using de-escalation strategies, showing empathy, and reassuring a resolution while always following through
  • Used Microsoft programs to accurately input customer data into system, this included data such as billing information, shipment & quality issues, replacement orders, returns, and phone orders
  • Memorized all company products and was able to use this knowledge to effectively exceed sales quota plus increase upsells by intriguing hesitant customers, finding the right product to fit customer's needs, and building customer loyalty
  • Collaborated with service specialists by maintaining a steady flow of communication to resolve customer cases as soon as possible, this increased customer satisfaction rate to 90%.

Retail Associate

Ross Dress for Less
08.2020 - 09.2021
  • Assisted an average of 70+ customers during the peak season in finding items, checking availability of items, and providing recommendations to increase sales and overall customer satisfaction
  • Provided exceptional customer service by always being friendly & welcoming to customers and problem solving all customer issues
  • Thrived in a fast-paced environment while also meeting time goals when completing stocking, cash-handling, and cleaning duties
  • Educated customers on our membership and rewards programs and answered any questions customers had
  • Worked closely with team members and managers to successfully create attractive merchandise displays, showed leadership and creativity skills by showcasing my ideas to manager
  • Always made punctuality, reliability, and integrity a priority by arriving to work on time, working overtime as needed for the company, and having zero unexcused absences.

Education

General Studies

Mt. San Antonio College
Walnut, CA

High School Diploma -

Chaffey High School
Ontario, CA
05.2020

Skills

  • Excellent communication
  • Cash handling experience
  • Positive Attitude
  • Soft Selling
  • Highly Organized
  • Problem solving
  • Team player
  • High attention to detail
  • Time management

Timeline

Barista

Starbucks
03.2023 - Current

Customer Service Specialist

Real Relax Inc
11.2021 - 01.2023

Retail Associate

Ross Dress for Less
08.2020 - 09.2021

General Studies

Mt. San Antonio College

High School Diploma -

Chaffey High School

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Jasmine Torres