Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jasmine Travick

Villa Rica,GA

Summary

Results-oriented professional with a diverse background in administrative support, technical operations, and data management. Skilled in managing complex workflows, ensuring operational efficiency, and delivering high quality results across various industries. Adept at leveraging technical expertise, organizational skills, and strong communication abilities to meet organizational goals.

Developed strong customer relationship management and problem-solving skills in fast-paced environment. Excel at understanding client needs and providing tailored solutions to enhance satisfaction. Looking to transition into new field where these skills can be leveraged to drive positive outcomes.

Overview

17
years of professional experience

Work History

Modivcare

Customer Service Representative
10.2023 - Current

Job overview

  • Resolve member concerns and accurately process requests, including scheduling, modifying, and canceling reservations
  • Document customer interactions and refer unresolved grievances to appropriate departments for investigation and resolution
  • Educate members on services and insurance coverage while multitasking to navigate multiple systems efficiently
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

ResMed

Receipts and Credit/Medical Device Technician
06.2015 - 12.2023

Job overview

  • Processed customer payments, including checks, electronic transfers, and cash, ensuring accurate and timely entry into accounting systems
  • Reconciled daily receipts and investigated discrepancies, resolving issues to maintain accurate financial records
  • Manage credit adjustments by applying credit memos and issuing refunds as necessary in compliance with company policies
  • Communicated with customers to clarify payment details, resolve account discrepancies, and provide support for billing inquiries
  • Generated financial reports on payment trends, account statuses, and reconciliation outcomes for management review
  • Collaborated with accounting and billing teams to streamline payment processing and improve accuracy
  • Managed data entry, organization, and auditing for device information, maintaining accurate tracking and reporting within an Oracle database
  • Conducted comprehensive analysis of device failures, utilizing specialized test equipment to identify issues and generate repair recommendations
  • Performed hardware upgrades on CPAPs, ventilators, and POCs, aligning with both customer requirements and inventory management objectives
  • Engaged with customers to identify service needs, addressed concerns, and escalated critical issues to supervisors, achieving satisfactory resolutions

NCR

Receiver
10.2013 - 06.2015

Job overview

  • Prepared and processed orders in line with import/export specifications, ensuring optimized shipping and receiving strategies
  • Maintained accurate records of material weights and bills, conducted audits, and resolved inventory discrepancies to ensure compliance

Pitney Bowes

Q.A./Machine Operator
08.2011 - 12.2012

Job overview

  • Operated and calibrated presorting machines to maintain accuracy and productivity standards, while implementing TQM practices to ensure quality output
  • Prepared technical documentation and updated production logs, in addition to conducting inspections and managing inventory for storeroom logistics
  • Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.

Bank of America

Extractor/Check Processor
11.2007 - 08.2009

Job overview

  • Processed and reviewed financial transactions, ensuring accuracy and adherence to internal controls, and escalated unusual activity to maintain security
  • Achieved high productivity in deposit processing by efficiently managing large-scale money counts

Education

DeVry University
Atlanta, GA

Certified Coding Specialist Certificate from Medical Billing and Coding
04.2023

University Overview

Skills

    Data Entry & Management

    Data Analysis

    Reporting & Documentation

    Customer Service & Support

    Scheduling & Planning

    Fusion Web Clinic

    Microsoft Office Suite

    Oracle Database Management

    Analytical & Critical Thinking

    Troubleshooting

    Problem Solving

    Attention to Detail

    Auditing & Quality Assurance

    Time Management Skills

    Self-Motivated & Detail-Oriented

    Multitasking & Decision-Making Abilities

    Communication & Interpersonal Skills

    Leadership & Team-Building Skills

    Medical Terminology

    AI Savvy

    Chat GPT

    Proficiency Google Workspace

    Product Testing

    Health & Safety Standards Management

    Software Proficiency

    Problem-solving

    Time Management

    Communication Skills

Timeline

Customer Service Representative
Modivcare
10.2023 - Current
Receipts and Credit/Medical Device Technician
ResMed
06.2015 - 12.2023
Receiver
NCR
10.2013 - 06.2015
Q.A./Machine Operator
Pitney Bowes
08.2011 - 12.2012
Extractor/Check Processor
Bank of America
11.2007 - 08.2009
DeVry University
Certified Coding Specialist Certificate from Medical Billing and Coding
Jasmine Travick