Jasmine Trim
Baton Rouge,LA
Summary
Organized clerical administrator in which my customer service, book-keeping, personal and general office skills, will contribute to greater office efficiency, productivity and professional Enterprise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Welcome Coordinator
Oak Street Health
11.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Boosted customer retention by effectively resolving complaints and offering appropriate solutions.
- Collaborated with team members to create a welcoming atmosphere for guests upon arrival.
- Schedule patients for both same day and upcoming appointments
- Insurance Verification
Retina Angiogram Tech
Retina And Vitreous
01.2023 - 11.2023
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Perform IV required testing ( Push a fluorescein dye and take multiple pictures as the dye fill and leave the back of the eye
- Prescreen patients before they're able to see their provider
Patient Access Representative
Our Lady Of The Lake Hospital
08.2020 - 05.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Optometric Technician
America's Best Contact And Eyeglasses
03.2018 - 07.2020
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
Eyewear Specialist
Visionworks
06.2016 - 04.2018
- Increased customer satisfaction by assisting them in selecting the most suitable eyewear based on their needs and preferences.
- Improved store sales by providing exceptional product knowledge and personalized recommendations to customers.
- Streamlined inventory management by conducting regular audits, maintaining accurate records, and promptly addressing discrepancies.
- Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
- Ensured a seamless customer experience by efficiently managing eyewear orders, tracking progress, and communicating updates to clients proactively.
Direct Care Worker
A Step Forward Inc.
12.2015 - 09.2016
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Assist client with daily activities such as, cooking, cleaning, med reminders etc.
Sales Associate
Dillard's
05.2014 - 12.2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Certification - Phlebotomy
National Phlebotomy Association
Baton Rouge, LA07.2023
Certification - Medical Billing And Coding
Unitech Training Academy
Baton Rouge, LA11.2018
High School Diploma -
EBR Lab Academy
Baton Rouge, LA05.2012
Skills
- Data Entry Proficiency
- Sales Experience
- Customer service orientation
- Records Coordination
- Schedule Management
- Customer Service and Assistance
- Insurance Verification
- Post-Discharge Care Coordination
- Registration and Admissions
- Scheduling Diagnostic Procedures
- Payment Collection
- Venipuncture
- ICD 9 and 10 Coding
Certification
Medical Billing and Coding Certification
Phlebotomy Certification
Languages
English
Native or Bilingual
References
References available upon request.
Timeline
Welcome Coordinator
Oak Street Health
11.2023 - Current
Retina Angiogram Tech
Retina And Vitreous
01.2023 - 11.2023
Patient Access Representative
Our Lady Of The Lake Hospital
08.2020 - 05.2023
Optometric Technician
America's Best Contact And Eyeglasses
03.2018 - 07.2020
Eyewear Specialist
Visionworks
06.2016 - 04.2018
Direct Care Worker
A Step Forward Inc.
12.2015 - 09.2016
Sales Associate
Dillard's
05.2014 - 12.2015
Certification - Phlebotomy
National Phlebotomy Association
Certification - Medical Billing And Coding
Unitech Training Academy
High School Diploma -
EBR Lab Academy
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