Jasmine Tucker
CLEVELAND,OH
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Facilities Coordinator
Cleveland Housing Network
11.2024 - Current
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as the point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create an efficient and non-disruptive work environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
Personal Banker Officer
Citizens Bank
02.2023 - 01.2025
- Assisted customers in navigating online banking platforms, increasing their comfort level with digital transactions.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Provided exceptional problem-solving skills when faced with challenging account inquiries from both internal partners and external customers.
- Collaborated with team members to achieve branch targets while maintaining high levels of customer service.
- Improved customer satisfaction by providing personalized banking solutions and effectively addressing client concerns.
- Educated clients on credit-building strategies, enabling them to improve their financial profiles.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Responded to customer inquiries regarding new accounts and account services.
Assistant Kitchen Manager
Generations of Berea
09.2015 - 06.2021
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
Education
No Degree - Psychology
Cuyahoga Community College
Cleveland, OH05-2027
High School Diploma -
John Marshall High School
Cleveland, OH06-2003
Skills
- Work order management
- Vendor coordination
- Signage
- Teamwork and collaboration
- Task prioritization
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
Timeline
Facilities Coordinator
Cleveland Housing Network
11.2024 - Current
Personal Banker Officer
Citizens Bank
02.2023 - 01.2025
Assistant Kitchen Manager
Generations of Berea
09.2015 - 06.2021
No Degree - Psychology
Cuyahoga Community College
High School Diploma -
John Marshall High School
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