Jasmine Tucker
Los Angeles,CA
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Equinox
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring positive customer experience.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Concierge
Unbreakable Performance
04.2024 - 01.2025
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a clean and sanitary work environment to ensure product safety and uphold health standards.
Kitchen Server
Otium
01.2023 - 10.2023
- Demonstrated teamwork by keeping constant communication in a fast-paced kitchen environment.
- Reduced wait times for customers by efficiently organizing and prioritizing tasks during busy periods.
- Maintained high standards of cleanliness in the workplace, ensuring a safe and sanitary dining experience for patrons.
Food Runner
Soho House
04.2022 - 11.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
La Grande Orange Cafe
08.2021 - 05.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Acting Institute - Drama
NYU
New York, NYAssociate of Applied Science - Cognitive Psychology
Los Angeles City College
Los Angeles, CA06-2027
High School Diploma -
East Los Angeles Performing Arts Magnet
Los Angeles, CA06.2018
Skills
- Credit card handling
- Information Protection
- Multi-Line Phone Systems
- ServSafe
- Customer Service
- Fast-Paced Environment
- POS Software
- Reservation Management
- Hospitality services
Hobbies
Acting, Reading, Fitness, Muay Thai
Timeline
Concierge
Unbreakable Performance
04.2024 - 01.2025
Front Desk Associate
Equinox
10.2023 - Current
Kitchen Server
Otium
01.2023 - 10.2023
Food Runner
Soho House
04.2022 - 11.2022
Server
La Grande Orange Cafe
08.2021 - 05.2022
Acting Institute - Drama
NYU
Associate of Applied Science - Cognitive Psychology
Los Angeles City College
High School Diploma -
East Los Angeles Performing Arts Magnet