Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
15
15
years of professional experience
Work History
Supervisor
Fast Park & Relax
12.2024 - Current
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Site Supervisor
Security Consulting International
01.2024 - 01.2025
Trained new team members on site policies and procedures.
Maintained records and logs of work performed and materials and equipment used.
Oversaw personnel safety and efforts at work site.
Developed work schedules for team members to maximize shift coverage.
Implemented best practices and safe operating procedures.
Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Driver
Mv Transportation Inc.
03.2021 - 01.2024
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
EVS Housekeeper
Johns Hopkins Hospital
03.2019 - 11.2020
Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
School Bus Attendant
First Student Transportation
10.2014 - 06.2017
Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
Worked with bus driver and parents to meet specialized needs of passengers.
Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
Cashier, Floor Manager, Office Clerk
Food Depot Market
10.2010 - 04.2014
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Baltimore City Community College
Baltimore, MD
04-2016
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Inventory control
Staff development
Analytical thinking
Team building
Accomplishments
Supervised team of 10-14 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.