Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Tweedy

Gresham,OR

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

Red Lion Hotels
11.2020 - Current
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Attended staff meetings and brought issues to attention of upper management.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved response times to guest requests through effective delegation of tasks among team members.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Front Desk Agent

Motel 6 Hotel
04.2018 - 08.2020
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Collected room deposits, fees, and payments.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Enforced policies and procedures to increase efficiency.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Sales Associate

Fred Meyer
03.2015 - 04.2017
  • Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Developed strong communication and organizational skills through working on group projects.
  • Skilled at working independently and collaboratively in team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

High School Diploma -

Red Lodge High School
Red Lodge, MT
06.2001

Skills

  • Data Analysis and Modeling
  • Registration
  • Support Services
  • Microsoft Office
  • Property Management Systems
  • Multitasking and Organization
  • Hospitality services
  • Sales and Up selling
  • Word Processing
  • Inventory Management
  • Guest Relations
  • Administrative Skills
  • Reception expertise
  • Guest Services
  • Maintenance Requests
  • Check-in and Check-out Procedures
  • Hospitality Management

Timeline

Front Desk Supervisor

Red Lion Hotels
11.2020 - Current

Front Desk Agent

Motel 6 Hotel
04.2018 - 08.2020

Sales Associate

Fred Meyer
03.2015 - 04.2017

High School Diploma -

Red Lodge High School

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Jasmine Tweedy