Jasmine Umana

• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
• Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
• Created reports on daily, weekly, monthly basis related to customer service activities.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

· Demonstrate excellent communication skills in resolving product and consumer complaints.

· Develop strong customer relationships to encourage repeat business.

· Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

· Remain calm and professional in stressful circumstances and effectively diffused tense situations.

· Answer incoming calls, providing frontline customer support or assistance with product and service transactions.