Jasmine Umanzor
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and results. Skilled in customer focused environments. Communication, and conflict resolution. Bringing positive attitude in focused environments.
Overview
8
8
years of professional experience
Work History
Support Specialist/ Pilot Dispatcher
Signature Aviation
09.2024 - Current
- Private Aviation Admin Services. Handle all arrival/departure crew, pax planeside flights.
- Assist all uncovered flying in accordance with FAA regulations, contract rules, crews, fuel, oil, catering, pax requests. Conference bookings. Alongside company policy procedures.
- Admin schedule duties for Pilot Crews disruptions alongside with private tenants.
- Ensure compliance FAR compliance with pilot crew members.
Zone Lead Key Holder
At Home
08.2024 - 11.2024
- Implemented Visuals on fixtures, collaborate with quarter seasonal displays. Promoting merchandise and holiday presentation along with store director visits.
- Promoted customer loyalty programs for in store-online rewards. Managed in store pick up orders to be proactive and engaged in several tasks management timeframes.
- Resolved staff member conflicts, actively listening concerns and finding appropriate middle ground. Cross trained employees to maximize team performance.
- Coordinated inventory control measures within the zone area to optimize stock availability based on demand projections and performance metrics.
ACC Tower Operations Coordinator
Delta Air Lines Los Angeles Airport
10.2017 - 01.2024
- Communication with FAA tower, LAWA City Ops to ensure maximized on-time departures, working hand with Network Maintenance A/C swaps to not delay tows.
- Provide leadership support for both above and below wing agents/leaders during all operations on multiple shifts along with mentoring/training new coordinators.
- Manage Aircraft Routing. Meeting deadlines to ensure smooth gate operations, ultimately contributing to inbound/ outbound flights and overall operation efficiency.
- Work with (OCC) Operations Customer Center in implementing daily sources with FAA safety, weather, traffic, flight status maintenance. Along with Air Traffic Control decision making.
Education
Bachelor of Science Degree - Aviation Management Major, Aeronautical Avionics
Liberty University
Lynchburg, VA12-2025
Skills
- Time management under pressure
- Strong verbal communication skills
- Fluent languages English and Spanish
- Retail inventory management
- Employee training
- Team building and leadership
- Store displays
- Opening and closing procedures
- Product merchandising
Timeline
Support Specialist/ Pilot Dispatcher
Signature Aviation
09.2024 - Current
Zone Lead Key Holder
At Home
08.2024 - 11.2024
ACC Tower Operations Coordinator
Delta Air Lines Los Angeles Airport
10.2017 - 01.2024
Bachelor of Science Degree - Aviation Management Major, Aeronautical Avionics
Liberty University
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