Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Mount Vernon Country Club
08.2023 - 01.2024
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Office Manager/Patient Coordinator
Tysons Orthodontic Care
02.2022 - 07.2023
Prepare the office for business hours by organizing, restocking, and printing handouts for the team/patients
Manage and create the daily / monthly schedule for the office as well as up to 60 patients daily
Book appointments and oversee the daily office operations
Basic billing/accounting responsibilities by vendors, as well as customers, record expense reports
Answer, screen, redirect 30-50 calls and emails daily
Meeting deadlines, using professionalism, efficiency
Improved office flow and organization.
Created, maintained and updated filing systems for paper and electronic documents.
Managed office operations while scheduling appointments for department managers.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Lead Manager & Head Artist
Amazing Occasions
10.2017 - 12.2020
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
Established a workflow process, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Developed marketing content such as blogs, promotional materials, and advertisements for social media
Developed and initiated projects, managed costs, and monitored performance
Managed 5 team members at once
Coached new hires on company processes while managing employees to achieve maximum production
Achieved highest employee retention rate in region
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Education
High School Diploma -
Potomac Senior High School
06.2014
Skills
Excel
Customer Service
Multitasking
Leadership & Problem Solving
Typing
Interpersonal Communications
Flexible and Adaptable
Data Entry
Operations Management
Expense Reporting
Administrative Support
Inventory Control/Supply Management
Office Management
Budgetary Planning
Scheduling and Calendar Management
Mail Handling
Organizational Skills
Conflict Management
Clear Oral/Written Communication
Excellent Multi-Tasking Ability
Project Management
Event Coordination
Workflow Optimization
Payroll, Budgeting, Billing
Vendor Relations
Certification
CPR Certified, 2025
Timeline
Administrative Assistant
Mount Vernon Country Club
08.2023 - 01.2024
Office Manager/Patient Coordinator
Tysons Orthodontic Care
02.2022 - 07.2023
Assistant Lead Manager & Head Artist
Amazing Occasions
10.2017 - 12.2020
High School Diploma -
Potomac Senior High School
CPR Certified, 2025
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