Jasmine Valencia
Summary
Dynamic Operations Manager with a proven track record at FedEx Express, enhancing operational efficiency and employee retention through expert problem-solving and effective staff management. Skilled in operations management and customer service, achieving significant improvements in productivity and performance metrics. Demonstrated ability to foster professional growth and maintain high safety standards, contributing to increased accountability and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Manager
FedEx Express
09.2021 - Current
- Maintain a safe working environment for everyone.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversee operation on the daily, ensuring a smooth and efficient function.
- Daily computer usage from going over the night before data to improve today, compiling reports, checking time cards, accuracy, going over many systems that show productivity of all employees.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
DOT Courier
FedEx Express
11.2015 - 09.2021
- Contributed to team success by collaborating effectively with fellow couriers on shared routes or larger projects requiring multiple personnel resources.
- Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
- Enhanced delivery efficiency by optimizing routes and utilizing advanced GPS navigation systems.
- Managed time-sensitive medical deliveries carefully, understanding the importance of prompt service in life-saving situations.
- Completed daily vehicle inspections to ensure compliance with safety regulations and identify potential maintenance needs promptly.
- Safeguarded sensitive materials during transport by implementing strict security protocols and monitoring measures.
- Utilized electronic logging devices to track hours of service accurately, ensuring compliance with DOT regulations and avoiding potential fines or penalties.
- Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
- Reduced fuel consumption with eco-friendly driving techniques, contributing to cost savings and environmental sustainability efforts.
- Coordinated with dispatchers effectively, maintaining clear communication regarding job updates, delays, or changes in delivery assignments.
- Trained new couriers on company procedures, route optimization strategies, and best practices for safe handling of materials during transport.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Followed safety procedures and regulations to protect packages and vehicles.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Education
Associate of Science - Nursing
Salt Lake Community College
Salt Lake City, UT06-2027
Skills
- Problem-solving
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Computer skills
- Data entry
- Schedule coordination
- Accuracy and precision
- Payroll auditing
Timeline
Operations Manager
FedEx Express
09.2021 - Current
DOT Courier
FedEx Express
11.2015 - 09.2021
Associate of Science - Nursing
Salt Lake Community College