Jasmine Vasquez
Bakersfield,CA
Summary
With a proven track record at Apoyo Financiero, I excel in customer support and payment processing, demonstrating exceptional multitasking and problem-solving skills. Trained in documentation review and maintaining customer data confidentiality, I've significantly enhanced customer satisfaction and operational efficiency. My expertise combines technical proficiency with empathetic client engagement, driving successful outcomes and fostering strong relationships.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
Apoyo Financiero
04.2023 - Current
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts..
- Prepared and submitted legal documents to initiate court proceedings.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Processed loan applications and monitored progress from start to finish.
Cashier and Trainer
Chipotle Mexican Grill
10.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Customer Service Representative
Office Depot Inc
01.2022 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Line Cook
Jack In The Box
03.2021 - 10.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Mira Monte High School
Bakersfield, CA06.2022
Skills
- Customer Support
- Payment Processing
- Documentation Review
- Call center experience
- Computer Skills
- Customer Data Confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Customer Service Representative
Apoyo Financiero
04.2023 - Current
Customer Service Representative
Office Depot Inc
01.2022 - 07.2022
Cashier and Trainer
Chipotle Mexican Grill
10.2021 - 04.2023
Line Cook
Jack In The Box
03.2021 - 10.2021
Mira Monte High School
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