Jasmine Vasquez
Imperial,USA
Summary
Detail-oriented and highly organized administrative professional with over 5 years of progressive experience in clerical operations, customer service, and office administration. Demonstrated ability to manage multiple priorities, maintain accurate records, and ensure compliance with organizational policies and procedures. Skilled in handling confidential information, supporting departmental functions, and streamlining office workflows. Seeking to leverage expertise in a Senior Clerk role where strong organizational and interpersonal skills contribute to team efficiency and operational success.
Overview
7
7
years of professional experience
Work History
Secretarial Assistant
City of El Centro
El Centro
07.2023 - 01.2025
- Company Overview: Human Resources Department
- Answer telephones and provide front-desk customer service.
- Screen and direct calls and visitors to appropriate personnel.
- Process and distribute incoming and outgoing mail.
- Draft, type, and proofread correspondence, reports, and memorandums.
- Maintain and organize departmental files, records, and reports.
- Assist with employee evaluations.
- Prepare and distribute departmental documents and ensure accurate filing.
- Perform various clerical and administrative tasks as assigned.
- Serve as first point of contact for internal and external inquiries, providing exceptional service and efficient resolution of requests.
- Assist with invoice tracking, proofreading, and policy-compliant document formatting.
- Human Resources Department
Secretarial Assistant
City of El Centro
El Centro
11.2022 - 07.2023
- Company Overview: Code Enforcement Division
- Provide front-line customer service in-person and via telephone.
- Respond to public inquiries and complaints, and route concerns appropriately.
- Maintain detailed departmental and accounting records.
- Process payments, invoices, and billing statements.
- Handle confidential information with discretion.
- Manage departmental communications, including call screening, visitor handling, and calendar scheduling.
- Prepare and review reports, memorandums, and financial records with a high level of accuracy.
- Track and organize billing statements, payment demands, and internal correspondence.
- Maintain filing systems and oversee document compliance with city regulations.
- Collaborate with management on administrative initiatives and special projects.
- Code Enforcement Division
Contact Center Representative
First Imperial Credit Union
08.2021 - 11.2022
- Delivered excellent customer service across multiple communication channels.
- Assisted members with financial services, loans, and policy inquiries.
- Handled account maintenance, collections, and delinquent billing issues.
- Processed credit card payments, deferrals, disputes, and collections.
- Managed inbound/outbound calls, supported office operations, and trained new staff.
- Conducted address verifications, processed mail, and maintained office supplies.
Bank Teller/Receptionist
First Imperial Credit Union
08.2020 - 08.2021
- Handled daily banking transactions including deposits, withdrawals, and account openings.
- Researched account issues and investigated fraud cases.
- Assisted with card services and processed CTRs.
- Maintained ATM and branch cash balances.
- Managed incoming calls and directed customer inquiries appropriately.
- Ensured compliance with all banking policies and procedures.
Sales Associate
Burlington
01.2019 - 06.2020
- Greeted and assisted customers in merchandise selection.
- Operated register, processed payments, and promoted store credit/reward programs.
- Maintained merchandise displays and ensured store cleanliness.
Sales Associate
Ross Stores Inc.
11.2018 - 12.2018
- Processed transactions with accuracy and efficiency.
- Delivered high-level customer service and assisted with merchandise stocking.
- Handled register operations and maintained store standards.
Team Member
Cinemark
04.2018 - 12.2018
- Provided concession and box office services with strong customer focus.
- Operated food service and ticketing equipment.
- Monitored safety and security; maintained cleanliness in all work areas.
- Handled cash transactions and balanced registers.
Education
Bachelor of Science - Business Administration
Western Governors University
Online09.2025
High School Diploma -
Central Union High School
El Centro, CA06-2017
Skills
- Customer service
- Basic accounting
- Operations support
- Microsoft Office Suite
- Communication (Written & Verbal)
- Problem solving
- Adaptability and flexibility
- Organization & Time Management
- Leadership & Teamwork
- Attention to Detail
- Confidentiality handling
- Database entry
References
References available upon request.
Timeline
Secretarial Assistant
City of El Centro
07.2023 - 01.2025
Secretarial Assistant
City of El Centro
11.2022 - 07.2023
Contact Center Representative
First Imperial Credit Union
08.2021 - 11.2022
Bank Teller/Receptionist
First Imperial Credit Union
08.2020 - 08.2021
Sales Associate
Burlington
01.2019 - 06.2020
Sales Associate
Ross Stores Inc.
11.2018 - 12.2018
Team Member
Cinemark
04.2018 - 12.2018
Bachelor of Science - Business Administration
Western Governors University
High School Diploma -
Central Union High School
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