Jasmine Vasquez
Imperial,USA
Summary
Detail-oriented administrative professional with 5+ years of experience in clerical operations and employee recordkeeping. Proficient in processing HR documentation, coordinating communications, and delivering customer service. Experienced in report preparation, policy compliance, and recruitment support. Aiming to leverage strong organizational and HR skills in a Human Resources Technician role.
Overview
7
7
years of professional experience
Work History
Secretarial Assistant
City of El Centro
El Centro
07.2023 - 01.2025
- Company Overview: Human Resources Department
- Supported recruitment activities by preparing interview materials, updating employee databases, and assisting with candidate file reviews.
- Scheduled and coordinated appointments, evaluations, and departmental meetings.
- Drafted, proofread, and distributed HR correspondence, reports, and memorandums.
- Maintained organized employee records and ensured proper filing of confidential documentation.
- Assisted staff and the public with inquiries regarding HR policies, procedures, and employment information.
- Tracked invoices, updated personnel changes, and ensured documents were policy-compliant.
- Supported department staff with administrative tasks and project coordination efforts.
- Answered phones and routed calls to appropriate personnel.
Secretarial Assistant
City of El Centro, Human Resources
11.2022 - 07.2023
- Company Overview: Code Enforcement Division
- Responded to public inquiries and routed concerns appropriately.
- Processed departmental invoices, billing statements, and payments.
- Managed sensitive information and maintained accurate filing systems.
- Prepared reports, memorandums, and correspondence with strong attention to detail.
- Supported departmental scheduling, mail distribution, and office organization.
- Investigated complaints regarding zoning violations, code enforcement issues and other municipal ordinances.
- Collaborated with local authorities regarding code enforcement matters.
- Scheduled routine inspections by outside agencies such as fire marshals or code enforcement officers.
- Documented all activities related to code enforcement through written reports, photographs, diagrams, and other appropriate means.
Contact Center Representative
First Imperial Credit Union
08.2021 - 11.2022
- Delivered member support across phone, email, and in-person inquiries.
- Handled account maintenance, loan inquiries, and collections.
- Processed financial transactions, billing disputes, and account changes.
- Provided training assistance for new staff on customer service and policies.
Bank Teller/Receptionist
First Imperial Credit Union
08.2020 - 08.2021
- Processed banking transactions, opened accounts, and researched discrepancies.
- Assisted with fraud investigations and card services.
- Ensured compliance with policies and regulatory requirements.
- Managed incoming calls and directed customer inquiries appropriately.
- Balanced cash drawer daily to ensure accuracy in financial operations.
Sales Associate
Burlington
01.2019 - 06.2020
- Supported promotional events by setting up displays and engaging customers.
- Trained new associates on store policies and customer service standards.
- Assisted customers with product selection and provided exceptional service.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance shopping experience.
Sales Associate
Ross Stores Inc.
11.2018 - 12.2018
- Processed transactions with accuracy and efficiency.
- Delivered high-level customer service and assisted with merchandise stocking.
- Handled register operations and maintained store standards.
Team Member
Cinemark
04.2018 - 12.2018
- Provided concession and box office services with strong customer focus.
- Operated food service and ticketing equipment.
- Monitored safety and security; maintained cleanliness in all work areas.
- Handled cash transactions and balanced registers.
Education
Bachelor of Science - Business Administration
Western Governors University
Online01-2026
High School Diploma -
Central Union High School
El Centro, CA06-2017
Skills
- Customer Service & Public Communication
- Operations support
- Microsoft Office Suite
- Communication (written and verbal)
- Problem solving
- Teamwork & Adaptability
- Records & File Management
- Attention to Detail
- Confidential Document Handling
- Database Entry & Reporting
Timeline
Secretarial Assistant
City of El Centro
07.2023 - 01.2025
Secretarial Assistant
City of El Centro, Human Resources
11.2022 - 07.2023
Contact Center Representative
First Imperial Credit Union
08.2021 - 11.2022
Bank Teller/Receptionist
First Imperial Credit Union
08.2020 - 08.2021
Sales Associate
Burlington
01.2019 - 06.2020
Sales Associate
Ross Stores Inc.
11.2018 - 12.2018
Team Member
Cinemark
04.2018 - 12.2018
Bachelor of Science - Business Administration
Western Governors University
High School Diploma -
Central Union High School
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