Experienced retail key holder specializing in high volume stores with limited space. Earnest and hardworking individual eager to learn new things and gain new experiences.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Spencer's Gifts
08.2024 - Current
Maintained positive customer relationships by responding quickly to customer service inquiries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Managed returns, exchanges and refunds in accordance with store policy.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Rotated merchandise and displays to feature new products and promotions.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Coached sales associates in product specifications, sales incentives, and selling techniques.
Trained and guided team members to maintain high productivity and performance metrics.
Sales Associate
Spencer's Gifts
05.2022 - 08.2024
Prepared merchandise for sales floor by pricing or tagging.
Stocked merchandise, clearly labeling items, and arranging according to size or like styles.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided positive first impressions to welcome existing, new, and potential customers.
Prioritized helping customers over completing other routine tasks in store.
Engaged with customers to build rapport and loyalty.
Educated customers on current promotional offerings and products using persuasive selling tactics.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Listened to customer needs and desires to identify and recommend optimal products.
Solved customer challenges by offering relevant products and services.
Recommended complementary purchases to customers, increasing revenue.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.