Jasmine Vercher
Spring,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Adminstration I, II, III
Southeastern Freight Line
01.2010 - 11.2023
- Answer questions and complaints regarding services, billing, credit ratings and merchandise
- Assist 50-100 drivers with pick-up or delivery problems
- Provide clerical support for all bills and make and prepare all night deposits
- Use scanning machine to ensure bills are properly loaded into the Company's computer system for processing
- Perform pick-up of bills in routing office and delivers to various locations on the haul Dispatch area, as needed, when associates are on vacation or are out sick
- Balances daily cash report and account for all bank deposits and checks and verify accuracy
- Investigate customer complaints in regards to overages, shortages, and damaged freight
- Perform daily reports of various shipping status of freight customers or other Service Center requests
- Perform secretarial and reporting functions for Service Center leadership.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Daycare Teacher
Beginnings and Beyond
01.2020 - 01.2022
- Create lesson plans, organize learning activities, and conduct curriculum development to help toddlers and infants grow emotionally and intellectually
- Providing basic care for children which includes feeding, grooming and changing diapers
- Communicating with parents and providing updates on children's progress
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Encouraging positive behavior and good manners.
- Organized and led activities to promote physical, mental and social development.
- Conducted assessments of student performance and progress.
- Participated in staff meetings and professional development workshops.
- Organized parent-teacher conferences to discuss student progress.
Education
Certificate - Medical Billing And Coding
Texas School of Business
Houston, TX01.2010
High School Diploma -
Spring High School
Spring, TX05.2007
Skills
- Customer Service
- Adaptability
- Microsoft Office
- Decision-Making
- Clerical Support
- Verbal Communication
- Customer Relations
- Team Building
- Research
- Attention to Detail
- Conflict Resolution
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Daycare Teacher
Beginnings and Beyond
01.2020 - 01.2022
Adminstration I, II, III
Southeastern Freight Line
01.2010 - 11.2023
Certificate - Medical Billing And Coding
Texas School of Business
High School Diploma -
Spring High School
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