Jasmine Vergara

• Handled customer service inquiries in an efficient manner while providing excellent customer service.
• Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions, and saving deductions.
• Assisted with payroll processing activities such as verifying time sheets and entering employee hours into payroll system.
• Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
• Preparing reports that include summaries of earnings, tax deductions, leave, compassionate leave, and non-taxable wages.
• Reviewed payroll documentation prior to submission to payroll department.
• Processed payroll deductions for health insurance coverage.
• Resolving payroll discrepancies and answering any employee payroll queries.
• Prepared tax documents, such as W-2 forms, 1099s, and 941s, for submission to government agencies.
• Tracked employee vacation, personal and sick leave earnings and use.
• Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.

Receptionist:

• Maintained a high level of professionalism while interacting with visitors in person or over the phone.
• Greeting visitors by welcoming, and directing them appropriately.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Notifying company personnel of visitor arrival.
• Maintains security by following procedures, monitoring logbooks, and issuing visitor badges.
• Operates telecommunication system.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Contributes to team effort by accomplishing related results as needed.
• Receiving and shipping outgoing and incoming shipments and mail.
• Meeting minutes and writing administrative memos for the Warden, Assistant Warden of Finance, and Educational Director.
• Filing confidential documents regarding sensitive data and financial information.

Data Entry Clerk/Acting Counselor:

• Responsible for data transfer and database systems.
• Updated existing accounts as needed based on changes received from inmates housing.
• Reviewed existing information for accuracy and made necessary corrections.
• Creating academic spreadsheets with large numbers of figures without mistakes in CDCR inmate educational records.
• Verify data by comparing it to source documents and updating existing data.
• Sort and organize paperwork after entering data into the system.
• Perform data entry and maintenance of prison data systems.
• Record all inmate assignments, housing moves, and work assignments.
• Input information into the state system in an accurate and timely manner.
• Knowledgeable with prison safety and security, fire drills, and prison protocols.

• Greeted customers and provided assistance with their inquiries.
• Created a positive shopping experience through friendly interactions with customers.
• Contributed to a positive customer service experience by providing excellent customer service skills.
• Entered information and updated client records following telephone interactions.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Balanced cash drawer daily and prepared bank deposits when necessary.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Worked effectively in team environments to make the workplace more productive.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.