Jasmine Villeda
Harrisonburg,VA
Summary
Personable and outgoing, bilingual in English and Spanish with 10+ years of experience in customer service and operations. Exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Seeking to advance my professional and technical skills to grow in your Office Assistant position.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Originator - Front Desk Receptionist
Alcova Mortgage, LLC.
02.2023 - Current
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Improved client satisfaction rates by providing timely communication and updates on loan statuses.
- Attended networking events to build professional relationships within the local community, generating increased leads.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Assisted in the development of marketing materials
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Developed strong working relationships with team members, fostering a positive work environment.
Mortgage Loan Originator
UVACCU Mortgages - Member Options
07.2022 - 01.2023
- Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
- Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Attended networking events to build professional relationships within the local community, generating increased leads.
- Assisted in the development of marketing materials targeting prospective borrowers, helping promote the company''s loan products effectively.
Teller
Commonwealth One Federal Credit Union
07.2019 - 08.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing transaction process
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed applications for new accounts.
- Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Enhanced customer satisfaction by providing efficient and professional teller services.
Education
Bachelor of Social Work -
Liberty University Online
Lynchburg, VirginiaAssociate of Science -
Blue Ridge Community College
Weyers Cave, Virginia05.2017
Diploma -
Spotswood High School
Penn Laird, Virginia06.2014
Skills
- Experience in office management, customer service, marketing, and scheduling
- MICROSOFT OFFICE
- Problem-solving
- Relationship building
- Strong communication
- Conflict resolution
- Organizational skills
- Licensed Mortgage Loan Originator -2023-2024 (renewed) NMLS
Recognitions
Excellence Award, 04/2022, Excellence award for being part of Employee Activities Committee and asset to the company
Organizations
- Grace Covenant Church, 2014-2020, High school youth leader and mentor
- Renew Camp, Second week in June, every summer since 2013, Team leader and camp counselor
References
- Roxana Juarez, 540-830-3784, Colleague - roxielet@gmail.com
- Jose Martinez, 540-435-9625, Church director - jamsmart1989@gmail.com
- David Bates, 540-607-0755, Supervisor - Alcova Mortgage - dbates@alcova.com
Timeline
Mortgage Loan Originator - Front Desk Receptionist
Alcova Mortgage, LLC.
02.2023 - Current
Mortgage Loan Originator
UVACCU Mortgages - Member Options
07.2022 - 01.2023
Teller
Commonwealth One Federal Credit Union
07.2019 - 08.2022
Bachelor of Social Work -
Liberty University Online
Associate of Science -
Blue Ridge Community College
Diploma -
Spotswood High School