Jasmine Wahl
Beaumont
Summary
Demonstrated attention to detail in addressing customer inquiries and resolving issues promptly in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Cashier
Lowes Home Improvment
03.2025 - Current
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Processed refunds and exchanges in accordance with company policy.
RETENTION AGENT
Focus Services
08.2022 - 04.2023
- Maintained a 95% customer satisfaction rating through effective communication and problem resolution
- Conducted regular follow-ups with customers to assess their satisfaction and identify potential issues
- Collaborated with the sales and marketing teams to create targeted campaigns that enhanced customer loyalty
- Analyzed customer feedback and metrics to identify key trends and inform retention strategies
- Participated in quarterly reviews to assess retention goals and make necessary adjustments to strategies
MAID
Merry Maids
05.2022 - 08.2022
- Provided exceptional cleaning services in residential homes, ensuring customer satisfaction and attention to detail
- Managed time efficiently to complete daily cleaning tasks while adhering to the homeowner's preferences
- Demonstrated strong organizational skills by creating effective cleaning schedules and checklists
- Performed deep cleaning tasks, including kitchens and bathrooms, ensuring high hygiene standards
- Assisted in household organization and decluttering, enhancing overall living space functionality
- Maintained a friendly and professional demeanor while interacting with clients and their families
CASHIER
Fastlane
02.2020 - 03.2022
- Managed cash handling and ensured accurate reconciliation at the end of each shift
- Provided exceptional customer service by addressing inquiries and resolving issues
- Trained new staff on cashier procedures and customer service standards
- Maintained a clean and organized checkout area to enhance customer experience
- Processed refunds and exchanges in accordance with store policies
- Assisted in inventory management by restocking shelves and conducting inventory counts
SALES ASSOCIATE
Mattress One
02.2018 - 06.2019
- Developed strong customer relationships by providing exceptional service and support
- Assisted in maintaining inventory levels, ensuring the availability of products for customers
- Conducted product demonstrations to educate customers and enhance their shopping experience
CASHIER
Walmart
11.2015 - 12.2016
- Provided exceptional customer service by assisting customers with their purchases and inquiries
- Managed cash transactions efficiently, ensuring accurate handling of cash and credit card payments
- Maintained a clean and organized checkout area to enhance customer experience
Education
DIPLOMA - undefined
Ozen High School
Beaumont, TX06.2015
Skills
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Executed problem-solving strategies to identify and resolve operational challenges
- Oversaw customer relationship management initiatives to enhance client satisfaction
- Facilitated effective communication through active listening techniques
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated flexibility in adjusting to changing priorities and environments
- Facilitated conflict resolution processes to enhance team collaboration
- Assisted colleagues in understanding client needs through active listening Supported team members in resolving conflicts by fostering open communication Provided guidance to peers in developing empathetic responses to customer inquiries
- Demonstrated expertise in utilizing advanced technical tools and software
LANGUAGES
English | Native
Timeline
Cashier
Lowes Home Improvment
03.2025 - Current
RETENTION AGENT
Focus Services
08.2022 - 04.2023
MAID
Merry Maids
05.2022 - 08.2022
CASHIER
Fastlane
02.2020 - 03.2022
SALES ASSOCIATE
Mattress One
02.2018 - 06.2019
CASHIER
Walmart
11.2015 - 12.2016
DIPLOMA - undefined
Ozen High School