Jasmine Walker
Raleigh,NC
Summary
Versatile Support Coordinator with a proven track record at Mercalis, enhancing customer retention by optimizing onboarding and support processes. Skilled in project management and team collaboration, I significantly improved service quality and operational efficiency. Expert in Salesforce and adept at maintaining meticulous documentation, I embody a blend of technical proficiency and exceptional interpersonal skills.
Overview
15
15
years of professional experience
Work History
Support Coordinator
Mercalis
07.2021 - Current
- Managed client onboarding processes, improving customer retention and satisfaction rates.
- Implemented troubleshooting protocols, reducing average resolution time for technical incidents.
- Leveraged Salesforce to track client interactions, increasing data accuracy and service quality.
- Developed workflow optimizations, reducing operational bottlenecks and enhancing team productivity.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Patient Care Coordinator
Mindpath Health
01.2018 - 06.2021
- Conducted patient education sessions, providing information on treatment plans and home care instructions.
- Applied conflict resolution techniques to address patient concerns and improve satisfaction.
- Monitored patient progress and updated care plans based on assessments and feedback from medical staff.
- Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Reimbursement Specialist
TrialCard
05.2015 - 05.2018
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
Office Assistant
American Fire
02.2010 - 03.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Skills
- Appointment scheduling
- Project management
- Data entry
- Documentation and recordkeeping
- Schedule management
- Bookkeeping
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Office administration
- Microsoft Excel
- Inbound phone call handling
- Telephone etiquette
- Tech-Savvy
Timeline
Support Coordinator
Mercalis
07.2021 - Current
Patient Care Coordinator
Mindpath Health
01.2018 - 06.2021
Reimbursement Specialist
TrialCard
05.2015 - 05.2018
Office Assistant
American Fire
02.2010 - 03.2018
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