Jasmine Walker
Charlotte,NC
Summary
Dynamic healthcare professional with eight years of specialized experience in hospital revenue cycle management. Expert in data analysis to uncover trends and enhance operational efficiency through effective change management. Proven track record of developing and implementing large-scale account management strategies that drive profitable growth and elevate client satisfaction. Committed to optimizing revenue processes and delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
FTI Consulting, Inc
03.2024 - 07.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Surpassed company objectives by actively collaborating with insurance providers for Medicare to clarify and resolve issues related to underpayments, prior authorization, eligibility, and more on behalf of clients.
- Carefully draft and submit various forms of correspondence, including letters, emails, online inquiries, appeals, adjustment reports, and payment postings
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Recovery Analyst
Revecore
10.2023 - 03.2024
- Exceeded company goals by Proactively engaging with insurance companies for Medicare to elucidate and rectify underpayments, prior authorization, eligibility, etc. on behalf of clients
- Meticulously prepare and submit diverse forms of correspondences including letters, emails, online inquiries, appeals, adjustments reports, and payment postings
- Enhanced recovery rates by implementing efficient strategies and utilizing industry best practices.
- Analyzed account data to identify trends and develop targeted strategies for improvement.
- Contributed to team success by sharing knowledge about effective techniques used in resolving difficult cases leading to better results.
Training Instructor
EnableComp LLC-Argos Health
01.2021 - 01.2023
- Created and delivered comprehensive training materials for new hires, both in on-site and virtual environments for the VA department
- Provided hands-on mentorship to new hires with limited experience, nurturing their proficiency in navigating the revenue cycle and consistently achieving revenue goals
- Conducted ongoing training sessions for existing employees to ensure continued skill enhancement and adaptation to industry changes
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
Insurance Specialist II
EnableComp LLC-Argos Health
01.2020 - 01.2021
- Elevated to a leadership role from Level I specialist, showcasing exceptional leadership skills and proficiency in resolving complex claims
- Conducted meticulous audits of accounts handled by Insurance Level I Specialists to ensure strict adherence to procedural guidelines, contributing significantly to revenue generation
- Analyzed accounts with precision, identifying errors in payment for multiple hospitals while maintaining peak productivity levels
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Processed eligibility and benefits verification and authorization requests.
Medical Collector II
Virtual Business Office Associates
08.2017 - 01.2020
- Promoted to a leadership position from Level I specialist, demonstrating outstanding leadership abilities and expertise in managing complex claims
- Performed thorough audits of accounts managed by Insurance Level I Specialists to guarantee compliance with procedural guidelines, significantly impacting revenue generation
- Conducted precise account analyses, discovering payment errors, checking prior authorizations using various EHR systems for various hospitals while consistently maintaining high productivity levels
- Streamlined billing processes for improved efficiency and increased cash flow.
- Liaised with internal departments such as billing, coding, and registration to ensure seamless coordination in resolving claim issues.
Education
No Degree - Business Management
Winthrop University
Rock Hill, SCMedical Terminology and the Human Body -
Coursera
01.2025
High School Diploma -
Dreher High School
Columbia, SC05-2011
Skills
- Microsoft office
- Written and Verbal Communication
- Customer Service
- Claims Adjudication
- Revenue & Profit Growth
- Data Collection
- Analyze Data
- Insurance verification
- HIPAA compliance
- Healthcare systems navigation
- Problem-solving
- Quality assurance
Timeline
Patient Access Representative
FTI Consulting, Inc
03.2024 - 07.2024
Recovery Analyst
Revecore
10.2023 - 03.2024
Training Instructor
EnableComp LLC-Argos Health
01.2021 - 01.2023
Insurance Specialist II
EnableComp LLC-Argos Health
01.2020 - 01.2021
Medical Collector II
Virtual Business Office Associates
08.2017 - 01.2020
No Degree - Business Management
Winthrop University
Medical Terminology and the Human Body -
Coursera
High School Diploma -
Dreher High School
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