Hi, I’m
Jasmine Wallace
Los Angeles,CA
Summary
Versatile case management professional with proven track record in coordinating and optimizing client care processes. Expertise in assessing client needs, developing personalized plans, and connecting individuals with appropriate resources. Strong focus on team collaboration and achieving results, adaptable to changing needs, and skilled in communication, problem-solving, and time management. Reliable and goal-oriented, consistently ensuring high standards of service delivery.
Overview
12
years of professional experience
Work History
TranDev
Bus Operator- Trainee
06.2024 - 12.2024
Job overview
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Volunteers of America Greater Baton Rouge
Case Manager Specialist
06.2017 - 04.2021
Job overview
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Enhanced communication between clients and service providers, resulting in better coordination of care.
Loyola Marymount University - Dining
Customer Service Representative
03.2013 - 07.2015
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
El Camino CollegeTorrance, CA
Associate of Science from Business Administration And Management
06-2027
Leuzinger High SchoolLawndale, CA
High School Diploma
06-2007
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Client engagement
- Ethical practice
- Case assessment
- Cultural history
- Supportive demeanor
- Problem-solving
- Time management
Timeline
Bus Operator- Trainee
TranDev
06.2024 - 12.2024
Case Manager Specialist
Volunteers of America Greater Baton Rouge
06.2017 - 04.2021
Customer Service Representative
Loyola Marymount University - Dining
03.2013 - 07.2015
El Camino College
Associate of Science from Business Administration And Management
Leuzinger High School
High School Diploma
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