Leadership
Administrative
Public Speaking
Team Enhancing
Technology Trends
Continuous Self Development
Story Telling through Reporting
Project Management
Jasmine Walling
Edgewater,FL
Summary
Results-driven data professional with 4 years of experience leading data-focused teams and delivering actionable insights. Proficient in developing automated data solutions to enhance efficiency, improve processes, and predict trends. Experienced in reporting within cybersecurity, specialty insurance, and IT operations. Versatile in project management, problem-solving, and collaboration. Recognized for adaptability, proactive solutions, and a commitment to quality. Tech-savvy innovator with hands-on experience in emerging technologies and continuous improvement. Skilled in mentoring, fostering team collaboration, and communicating with cross-functional teams and stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Science Manager
Access Point Consulting
01.2023 - 02.2024
- Worked at a cybersecurity consulting firm delivering data science services to both business clients and internal teams
- Created Microsoft Power BI deliverables
- Designed Power BI architecture
- Ensured data quality and integrity
- Implemented and managed automation and processes
- Supported and maintained technical data environments
- Monitored and tracked project progress to ensure timely completion
- Provided weekly updates and strategic insights to leadership
Data Analyst
Access Point Consulting
12.2022 - 01.2023
- Produced monthly and weekly reports using advanced data analytics to ingest into Business Intelligence tools
- Utilized data visualization tools to effectively communicate business insights
- Created various data sources to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Improved decision-making processes with accurate data analysis and visualization techniques
Data Project Manager
Forward Thinking Technology Solutions
10.2022 - 11.2022
- Contracted to work for Everest Specialty Insurance to monitor service desk tickets with their allocated onboarding tickets for timely resolution
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality or workplace safety
- Established effective communication among team members for enhanced collaboration and successful project completion
HEAD ITSM OF BUSINESS INTELLIGENCE
Forward Thinking Technology Solutions
04.2021 - 11.2022
- Monitor and resolve IT-related issues within data processes, minimizing downtime and ensuring continuous operation
- Collaborated with cross-functional teams to enhance decision-making through data-driven insights and reporting
- Oversee the reconciliation of data, collaborating with teams to ensure data integrity and compliance
- Spearhead the integration of advanced data analytics tools to optimize reporting and identify improvement opportunities
- Direct the Business Intelligence unit’s IT service management, focusing on enhancing data processes and systems
- Implement and maintain automated workflows for data management, ensuring timely and accurate processing
Manager of IT Service Desk
Forward Thinking Technology Solutions
01.2021 - 04.2021
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
Education
Bachelor of Science - Business Management
Kutztown University of Pennsylvania
Kutztown, PA12-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Data Analytics with proven track record of investigative skills
- Data Scripting Tools: SQL, Python, KQL
- Data Analytics Tools: Tableau, Power BI, DAX, M Language
- Data Governance Management & Process Mapping
- ETL Processing
- ITIL Processes in IT
- Proficient understanding of Operational Risks
- Advanced Analytics Platforms: Microsoft Fabric
- API configuration
- Excellent written and verbal communication skills
- Cross-Functional Collaboration
- Interpersonal & Managerial Skills
- Technical Documentation
- Proficiency in Microsoft Excel, SQL, Python, and Business Intelligence Tools
- Service Management Tools: Jira & Confluence, Azure DevOps, SmartSheets, and ServiceNow
- Threat Intelligence Monitoring Tools: DarkTrace & Microsoft Sentinel
Certification
HIPPA Training: Course of Completion
HIPPATraining.com
December 2024
INFORMATION PROTECTION AND COMPLIANCE
ADMINISTRATOR ASSOCIATE
Microsoft
August 2024
Threat Visualizer Part 1- Familiarization
DarkTrace Academy
August 2024
Threat Visualizer Part 2- Investigation
DarkTrace Academy
August 2024
AZURE DATA FUNDAMENTALS
Microsoft
June 2023
POWER BI DATA ANALYST ASSOCIATE
Microsoft
April 2023
Certification of Achievement: Power BI
Temple University
August 2022
Interests
Timeline
Data Science Manager
Access Point Consulting
01.2023 - 02.2024
Data Analyst
Access Point Consulting
12.2022 - 01.2023
Data Project Manager
Forward Thinking Technology Solutions
10.2022 - 11.2022
HEAD ITSM OF BUSINESS INTELLIGENCE
Forward Thinking Technology Solutions
04.2021 - 11.2022
Manager of IT Service Desk
Forward Thinking Technology Solutions
01.2021 - 04.2021
HIPPA Training: Course of Completion
HIPPATraining.com
December 2024
INFORMATION PROTECTION AND COMPLIANCE
ADMINISTRATOR ASSOCIATE
Microsoft
August 2024
Threat Visualizer Part 1- Familiarization
DarkTrace Academy
August 2024
Threat Visualizer Part 2- Investigation
DarkTrace Academy
August 2024
AZURE DATA FUNDAMENTALS
Microsoft
June 2023
POWER BI DATA ANALYST ASSOCIATE
Microsoft
April 2023
Certification of Achievement: Power BI
Temple University
August 2022
Bachelor of Science - Business Management
Kutztown University of Pennsylvania
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