Nicholas Henderson
Atlantis,USA
Summary
Dynamic Restaurant Manager and Trading Professional with 10+ years in high-volume, multimillion-dollar establishments. Expertise in workflow optimization, team collaboration, leading staff to meet and exceed goals, and adapting to changing needs as well as staff training and inventory management. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective leadership and strategic problem-solving.
Overview
19
19
years of professional experience
Work History
Day trader and trading consultant
Self Employed
01.2017 - Current
- Enhanced client trading skills by facilitating skill development in chart reading.
- Empowered investors by conducting sessions on trading probabilities and trend analysis.
- Improved trading strategies by teaching candlestick pattern recognition for informed decisions.
- Fostered client independence in trading through guidance on interpreting market trends.
- Enabled market opportunity identification through informed decision-making techniques for traders.
General Manager (GM) Racks Downtown Eatery and Tavern
GR Restaurant Management Group
08.2016 - 08.2017
- Ensured accountability by thoroughly checking all server and bartender tickets during evaluations.
- Forecasted sales and developed staff schedules, aligning with productivity objectives for operations.
- Conducted regular restaurant walk-throughs to assess service quality and timeliness of operations.
- Cultivated a dedicated team committed to delivering exceptional service and adhering to operational policies.
- Managed weekly payroll preparation, aligning staffing costs with projected revenue expectations.
- Provided constructive feedback and implemented disciplinary measures to maintain high staff performance standards.
- Facilitated ongoing staff training sessions to enhance service techniques and improve guest interactions.
General Manager (GM) Racks Fish House & Oyster Bar, Fat Rooster, Farmhouse Kitchen
GR Restaurant Management Group
02.2012 - 08.2016
- Exceeded previous sales record by achieving over 4.3 million dollars in sales.
- Implemented customer service programs that enhanced community engagement and strengthened sales.
- Developed a discount structure that fostered partnerships with local businesses, increasing customer loyalty.
- Utilized strong interpersonal skills to cultivate positive relationships with guests and staff.
- Managed front-of-house personnel to ensure optimal staffing levels while minimizing overtime costs.
- Created and executed strategic business plans that drove profitable food and beverage sales.
- Achieved a 15 percent improvement in annual productivity through effective management practices.
- Oversaw operations for four Gary Racks restaurants, ensuring consistency and quality across all locations.
Assistant Manager Racks Downtown Eatery & Tavern
GR Restaurant Management Group
06.2010 - 02.2012
- Developed comprehensive FOH training materials, enhancing service standards and employee performance.
- Conducted meetings to boost team productivity and ensure operational efficiency.
- Trained staff to elevate service quality and improve operational workflow.
- Supervised daily operations, meeting performance and customer service expectations consistently.
- Maintained a clean, organized environment to enhance customer satisfaction.
- Ensured compliance with health and safety regulations during daily operations.
Director of Operations Toner World
Toner World, LLC
06.2007 - 06.2010
- Secured major government contracts through superior sales and service strategies.
- Enhanced operational efficiency and reduced costs by streamlining processes.
- Implemented strategic initiatives across departments, leading cross-functional team collaboration.
- Optimized inventory management systems, reducing waste and improving stock levels.
- Coordinated daily operations across departments, ensuring efficient task execution.
Education
HIGH SCHOOL DIPLOMA -
All Saints Cathedral School
St. Thomas, USVI06-1999
Skills
- Trading psychology
- Portfolio management
- Quantitative analysis
- Emotional control
- Data pattern analysis
- Team management
- Customer engagement
- Business operations expertise
- Full service restaurant background
- Inventory control and record keeping
Accomplishments
Varsity Head soccer coach for 3 years after graduating High School.
Languages
English/Spanish - Fluent
Haitian Creole - Beginner
Timeline
Day trader and trading consultant
Self Employed
01.2017 - Current
General Manager (GM) Racks Downtown Eatery and Tavern
GR Restaurant Management Group
08.2016 - 08.2017
General Manager (GM) Racks Fish House & Oyster Bar, Fat Rooster, Farmhouse Kitchen
GR Restaurant Management Group
02.2012 - 08.2016
Assistant Manager Racks Downtown Eatery & Tavern
GR Restaurant Management Group
06.2010 - 02.2012
Director of Operations Toner World
Toner World, LLC
06.2007 - 06.2010
HIGH SCHOOL DIPLOMA -
All Saints Cathedral School