Jasmine Ware
Dallas
Summary
Dynamic Senior Quality Assurance Manager with extensive experience in leading quality initiatives and developing effective testing strategies. Adept at ensuring regulatory compliance and fostering cross-functional collaboration to drive continuous improvement and enhance overall quality.
Overview
13
13
years of professional experience
Work History
Senior Quality Assurance Manager
Santander Consumer USA
Dallas
01.2020 - Current
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Developed and implemented testing strategies for software applications and systems.
- Collaborated with cross-functional teams to resolve quality issues and streamline processes.
- Conducted audits and assessments ensuring compliance with industry standards, enhancing overall quality.
- Trained and mentored team members in quality assurance best practices, fostering skill development and knowledge sharing.
- Analyzed test results to identify trends and recommend corrective actions.
- Facilitated meetings to communicate quality metrics and improvement opportunities across departments.
- Evaluated existing procedures and recommended changes for improved efficiency.
- Coordinated with other departments to develop strategies for continuous improvement of product quality.
Compliance Associate
Santander Consumer USA
Dallas
03.2018 - 01.2020
- Reviewed compliance policies, ensuring alignment with regulatory standards to mitigate risks.
- Conducted risk assessments, identifying potential compliance issues to inform corrective actions.
- Collaborated with cross-functional teams to address compliance concerns.
- Assisted in audits by compiling necessary documentation and records.
- Monitored changes in regulations, updating internal policies to maintain compliance and reduce exposure.
- Identified opportunities for process improvement related to existing compliance initiatives.
- Participated in meetings with senior management regarding risk assessment and mitigation strategies.
- Provided support during external audits conducted by regulatory bodies.
- Prepared presentations outlining key points from regulatory reviews.
Senior Lease Analyst
Santander Consumer USA
Dallas
02.2016 - 03.2018
- Analyzed complex lease agreements to ensure compliance and accuracy.
- Coordinated with legal teams to review and negotiate lease terms, ensuring alignment with organizational objectives.
- Collaborated with cross-functional teams to resolve leasing issues effectively.
- Monitored market trends to advise on lease negotiations and strategies, enhancing competitiveness in leasing agreements.
- Analyzed financial statements to assess creditworthiness of potential tenants.
- Collaborated with other departments to resolve issues related to lease agreements.
- Prepared reports for customers with delinquent and irreconcilable accounts, facilitating timely resolutions and improved cash flow.
Collections Account Manager
Santander Consumer USA
Dallas
05.2013 - 02.2016
- Managed collections strategies, resulting in decreased delinquency rates for consumer accounts.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Coordinated communication with customers to facilitate payment arrangements and clarify account status.
- Analyzed account data to identify trends and improve collection efforts.
- Implemented compliance measures to adhere to industry regulations in collections practices.
- Trained team members on effective negotiation and conflict resolution techniques.
- Identified opportunities for process improvement within the collections department.
Education
Associates - Communications
Tyler Jr College
Tyler, TX05-2012
Skills
- Quality assurance
- Quality control
- Testing strategies
- Audit compliance
- Regulatory compliance
- Risk assessment
- Process improvement
- Cross-functional collaboration
Timeline
Senior Quality Assurance Manager
Santander Consumer USA
01.2020 - Current
Compliance Associate
Santander Consumer USA
03.2018 - 01.2020
Senior Lease Analyst
Santander Consumer USA
02.2016 - 03.2018
Collections Account Manager
Santander Consumer USA
05.2013 - 02.2016
Associates - Communications
Tyler Jr College