Jasmine Warren
Fruitland,ID
Summary
Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using microsoft appointment scheduling system to manage over 60 patients weekly. Organized and accurate in managing patient flow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
BPL Plasma
03.2022 - 06.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Wireless Sales consultant
Choice Wireless- Navajo tribal utility authority
01.2016 - 04.2018
- Built strong relationships with clients by conducting regular follow-ups, addressing concerns, and offering tailored solutions.
- Managed inventory levels effectively, ensuring optimal stock availability to minimize lost sales opportunities.
- Developed a deep understanding of the latest wireless technology trends to stay ahead in the competitive market.
- Streamlined checkout processes by quickly processing transactions while maintaining accuracy in cash handling activities.
- Collaborated with team members to optimize store performance and deliver exceptional customer experiences.
Receptionist
Southwestern home health care and private services
09.2014 - 09.2015
- I operated three different departments; worked with the EPSDT department, DOL department, and Transportation department
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Certified Nursing Assistant
Lifecare Center Of Farmington
06.2008 - 04.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
No Degree - Pre-Nursing
San Juan College
Farmington, NM05.2028
No Degree - Medical Assisting
Charter College Institute
Farmington, NM05.2026
High School Diploma -
Shiprock High School
Shiprock, NM05.2008
Shiprock High school -
05.2008
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- HIPAA Guidelines
- Reminder calls
- Documentation
- Customer Service
- Problem-Solving
- Cash Handling
- Pre-hospital Care
- Inventory Oversight
- Time Management
- Critical Thinking
- Organization and Time Management
- Adaptable and Flexible
- Calendar and Appointment Management
- Patient Referral
- Inventory Management
- Flexible Schedule
Awards And Acknowledgements
Type of Award, I was given the title Miss Tsedaakaan (Hogback). That made me a leader for my small community located 2 miles east of Shiprock, N.M. It showed me that you have to show great leadership and have pride in what you do as a Native American woman. While holding this title I experienced public speaking at big events such as elementary promotions and graduations. Doing so helped me become outspoken and being able to maintain a conversation.
Timeline
Medical Receptionist
BPL Plasma
03.2022 - 06.2022
Wireless Sales consultant
Choice Wireless- Navajo tribal utility authority
01.2016 - 04.2018
Receptionist
Southwestern home health care and private services
09.2014 - 09.2015
Certified Nursing Assistant
Lifecare Center Of Farmington
06.2008 - 04.2009
No Degree - Pre-Nursing
San Juan College
No Degree - Medical Assisting
Charter College Institute
High School Diploma -
Shiprock High School