JASMINE WASHINGTON
Memphis ,Tn
Summary
To contribute my expertise in data analysis, and project management to a well-respected organization.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
BMG Endocrine Clinic
05.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Clinical Operations Administrator
LeBonheur Outpatient Center
01.2022 - Current
- Manage both the front and back of the office
- Schedule and coordinate appointments
- Assist patients with initial paperwork
- Accurately update and maintain patients' health records
- Verify insurance coverage and assist the billing department with processing claims
Assistant Customer Service Manager
Conns Home Plus
10.2015 - 01.2022
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Compare disputed merchandise with original requisitions and information from invoices supported management by implementing directives and monitoring employee compliance with policies
Education
Bachelors - Psychology
Strayer University
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Union University
Skills
- Proficient typing and transcription
- Computer and technical skills (including software knowledge)
- Organizational and time management abilities
- Administrative skills
- Communication (written and verbal)
- Customer service skills
- Accuracy and attention to detail
- Multi-tasking
- Relationship building
- Agility and adaptability
- Innovation and creativity
- Employee motivation
- Decision-making
- Conflict management
- Negotiation
- Critical Thinking
Timeline
Scheduling Coordinator
BMG Endocrine Clinic
05.2023 - Current
Clinical Operations Administrator
LeBonheur Outpatient Center
01.2022 - Current
Assistant Customer Service Manager
Conns Home Plus
10.2015 - 01.2022
Bachelors - Psychology
Strayer University
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Union University