Jasmine Washington
Fort Lee,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Spa Manager
Lifetime Athletic - Lifespa
New York, NY
02.2018 - 03.2020
- Consistently exceeded monthly sales and service goals through effective team leadership and client-focused service enhancements.
- Boosted spa revenue by implementing high-impact marketing campaigns across social media, email, and local partnerships.
- Spearheaded seasonal promotions and events, resulting in a 20–30% increase in bookings during peak periods.
- Trained and motivated staff to deliver top-tier client experiences, contributing to higher client retention and upsell rates.
- Analyzed service trends and client feedback to introduce targeted offers and improve service menu performance.
- Collaborated with Spa Manager on budgeting, inventory control, and performance strategies that aligned with business goals.
Assistant Spa Manager
WTS International
New York, NY
03.2014 - 01.2018
- Manage appointment scheduling, ensuring optimal utilization of staff and treatment rooms.
- Supervise and support front desk team to ensure seamless guest experience and efficient daily operations in a five-star spa environment.
- Train, mentor, and evaluate spa coordinators to maintain luxury service standards.
- Utilize spa management software to track appointments, client preferences, and sales data.
- Ensure compliance with health, safety, and cleanliness protocols across front-of-house areas.
- Resolve client concerns swiftly and effectively to ensure complete satisfaction and loyalty.
- Coordinate with therapists, estheticians, and management to align on daily priorities and VIP client needs.
- Monitor and maintain inventory of retail products and spa supplies; assist with ordering and merchandising.
- Assist in the implementation of promotions, special events, and loyalty programs.
Spa Coordinator
Red Door Spa
New York, NY
01.2012 - 02.2014
- Updated the online booking system regularly with current information on availability of treatment times.
- Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
- Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
- Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
- Maintained detailed records of financial transactions including client payments, deposits and refunds.
- Tracked monthly revenue goals related to product sales and client visits to monitor performance against budget objectives.
- Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
Education
Bachelor of Science - Computer Engineering
New Jersey Institute of Technology
Newark, NJAssociate of Science -
Hudson County Community College
Jersey City, NJSkills
- Staff training
- Sales strategies
- Analytical skills
- Staff supervision
- Organizational skills
- Team building
- Schedule management
- Performance evaluation
- Revenue generation
- Staff management
- Event coordination
- Conflict resolution
- Client retention
- Performance analysis
- Operational efficiency
Certification
- Certified ScrumMaster
Timeline
Assistant Spa Manager
Lifetime Athletic - Lifespa
02.2018 - 03.2020
Assistant Spa Manager
WTS International
03.2014 - 01.2018
Spa Coordinator
Red Door Spa
01.2012 - 02.2014
Bachelor of Science - Computer Engineering
New Jersey Institute of Technology
Associate of Science -
Hudson County Community College
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