Jasmine Washington
Cordova,TN
Summary
• Ready to work • First Aid Certified • (BLS) CPR and AED certified • Certified Clinical Medical Assistant Willing to relocate anywhere. Authorized to work in the US for any employer
Compassionate professional with experience in providing emotional support and companionship to hospice patients and their families. Demonstrated ability to assist with administrative tasks while maintaining patient privacy and dignity, contributing to a respectful environment for end-of-life care. Proven skills in engaging patients through various activities and effectively communicating their needs to healthcare staff, ensuring comprehensive care delivery.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Patient Volunteer
Caris Healthcare
Bartlett, TN
08.2026 - Current
- Provided compassionate companionship and emotional support to hospice patients and families.
- Engaged patients through meaningful conversation, reading, and music to enhance their emotional well-being.
- Helped create a calm, respectful, and comfortable environment for patients receiving end-of-life care.
- Communicated patient and family needs or concerns to hospice staff.
- Maintained patient privacy, confidentiality, dignity, and personal preferences.
- Demonstrated empathy, patience, active listening, and professionalism in all interactions.
- Supported administrative functions, including documentation, filing, and organization, to ensure smooth daily operations.
- Represented hospice services at community fairs, fostering connections with local families and raising awareness.
Behavioral Health Technician
Baptist East Memorial Hospital
Memphis, TN
12.2025 - Current
- As a Behavioral Health Technician at Baptist Health, I provide direct patient care and continuous safety monitoring for individuals admitted to inpatient behavioral and mental health units. I work closely with nurses and the interdisciplinary care team to maintain a safe, therapeutic environment while supporting patients' physical, emotional, and psychosocial needs.
- Conducted 15-minute and hourly patient safety checks, including close observation for suicide risk, behavioral changes, and environmental hazards, with accurate and timely documentation. Assisted patients with activities of daily living (ADLs), facilitated participation in therapeutic groups, and employed therapeutic communication and de-escalation techniques during behavioral crises. I promptly report changes in patient condition to nursing staff and adhere to HIPAA, hospital policies, and patient dignity standards.
- Monitored patient behavior and safety on Baptist East Memorial Hospital behavioral health unit.
- Documented patient observations and reported concerns to nursing staff.
- Assisted patients with daily living activities and unit routines.
Learning Ambassador
Amazon
Memphis, TN
07.2020 - Current
- Improved customer service by effectively resolving inquiries and addressing concerns.
- Optimized inventory management practices to maintain appropriate stock levels and minimize waste.
- Assisted in conducting physical inventory counts to reconcile stock levels
- Maintained a clean and organized work area, promoting safety and efficiency
- Received, inspected, and documented incoming shipments of products
- Trained new hires and retrained existing employees for key roles, ensuring competency and continuity.
- Delegated tasks to team members to ensure project completion
- Managed team dynamics to resolve conflicts and foster collaboration
- Made informed decisions quickly to adapt to changing situations
DSP (Direct Support Professional)
Allied Resource Medical Staffing
Cordova, TN
07.2025 - 12.2025
- Implemented individualized care plans tailored to client's physical and cognitive abilities, ensuring progress toward personal goals.
- Provided daily living assistance, including mobility support, feeding, dressing, hygiene, and medication reminders to promote independence and dignity.
- Encouraged independence through adaptive strategies while ensuring safety and comfort in daily routines.
- Implemented individualized care plans tailored to client’s physical and cognitive abilities, ensuring progress toward personal goals.
- Facilitated transportation to medical appointments, therapy sessions, and community activities, enhancing client engagement and community inclusion.
- Monitored health status, documented observations, and communicated changes to family and healthcare providers to ensure timely interventions.
- Applied patience, compassion, and de-escalation strategy to create a supportive and empowering environment.
- Applied patience, compassion, and de-escalation strategies to create a supportive and empowering environment.
Security Officer
Clarion Security LLC
Memphis, TN
07.2022 - 06.2023
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Monitored surveillance cameras and alarm systems to identify suspicious activity and potential threats, enhancing overall security response
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action.
- Maintained accurate records of daily activities, including incident reports, shift logs, and visitor logs, ensuring compliance and accountability
- Assisted visitors with directions and information about facility policies and procedures, fostering a welcoming environment and improving visitor experience
- Demonstrated decision-making skills in high-pressure situations
Delivery Associate
Amazon Contracted Delivery Partner
Memphis, TN
04.2019 - 12.2019
- Delivered packages to customers in a timely and efficient manner, ensuring customer satisfaction
- Maintained accurate delivery records and collected signatures to confirm receipt
- Managed delivery routes to enhance efficiency and reduce fuel consumption
- Maintained accurate records of deliveries and collected necessary signatures
- Collaborated with team members to coordinate deliveries for optimal customer experience
Correctional Officer
CCA
Whiteville, TN
10.2015 - 04.2019
- Responded to emergency codes by coordinating with medical personnel and ensuring safety protocols were followed. and assist all medical personnel and inmates in the facility.
- Trained new correctional officers on proper procedures to enhance operational efficiency within the department
- Trained new correctional officers on proper procedures leading to increased efficiency within the department
- Collaborated with other correctional officers to create effective strategies for managing difficult or disruptive inmates
- Responded promptly to emergencies such as fights or medical incidents by following established procedures for containment and requesting backup.
Education
Health Science (College) - health science, medical assistance
University of Memphis
Memphis, TNAutomotive Technology (Diploma) -
Vatterott Career College
Memphis, TNCriminal Justice (Sophomore) -
Ferris State University
Big Rapids, MICriminal Justice (Freshman) -
South Suburban College
South Holland, ILSkills
- Patient care
- Alzheimer's care
- Dementia care
- Developmental disabilities support
- Home care
- Long-term care
- Patient support techniques
- Crisis intervention techniques
- First aid
- Basic life support
- CPR
- Injection administration
- Triage
- Vital signs
- Medical terminology
- Health information systems
- Patient record management
- Documentation review
- Record keeping
- Time management
- Team collaboration
- Communication skills
- Attention to detail
- Organizational skills
- Incident response
- Hospital experience
- Motivational interviewing
- Inventory Control
- Patient interaction
- Medical assisting
- Electronic charting
Personal Information
- Title: Certified Clinical Medical Assistant
- Driving License: Driver's License
- Availability: Ready to work
- Work Permit: Authorized to work in the US for any employer
Certification
First Aid Certification July 2025 to July 2027, Layperson Naloxone Administration Certification May 2025 to May 2027 Ability to recognize and respond to opioid overdoses, including administering naloxone., CCMA Certification May 2025 to May 2027, CPR Certification September 2026 to September 2030 BLS CPR and AED certified, Notary Public October 2021 to October 2025 Certified Notary Public in the state of Tennessee., Heartsaver Certification, ACLS Certification, Certified Medical Assistant, Driver's License, BLS Certification, Guard Card
Timeline
Patient Volunteer
Caris Healthcare
08.2026 - Current
Behavioral Health Technician
Baptist East Memorial Hospital
12.2025 - Current
DSP (Direct Support Professional)
Allied Resource Medical Staffing
07.2025 - 12.2025
Security Officer
Clarion Security LLC
07.2022 - 06.2023
Learning Ambassador
Amazon
07.2020 - Current
Delivery Associate
Amazon Contracted Delivery Partner
04.2019 - 12.2019
Correctional Officer
CCA
10.2015 - 04.2019
Health Science (College) - health science, medical assistance
University of Memphis
Automotive Technology (Diploma) -
Vatterott Career College
Criminal Justice (Sophomore) -
Ferris State University
Criminal Justice (Freshman) -
South Suburban College