Jasmine Waters
Boulder,CO
Summary
Proven track record in enhancing customer satisfaction and sales performance at TJX Companies, demonstrating exceptional organizational skills and communicational prowess. Achieved significant improvements in inventory management and customer engagement through strategic problem-solving and reliable service delivery. Excelled in cash handling and fostering positive customer experiences, ensuring operational excellence and team success.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Flavor Cupcakery & Bake Shop
09.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Retail Customer Sales Associate
TJX Companies
04.2022 - 09.2022
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Coordinated with other departments for special promotions or events that stimulated greater foot traffic into the retail establishment.
Education
Bachelor of Science - Business Accountancy
University of Colorado At Boulder
Boulder, CO05-2028
High School Diploma -
C. Milton Wright High School
Bel Air05-2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Organizational Skills
- Time Management
- Problem Solving
- Communicational Skills
Timeline
Customer Service Cashier
Flavor Cupcakery & Bake Shop
09.2023 - Current
Retail Customer Sales Associate
TJX Companies
04.2022 - 09.2022
Bachelor of Science - Business Accountancy
University of Colorado At Boulder
High School Diploma -
C. Milton Wright High School
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