Jasmine Wellington
Summary
Detail-oriented and systematic professional with a proven track record in organizing, planning, and managing daily administrative functions. Adept in document management, report analysis, data entry, and correspondence handling. Known for exceptional oral and written communication skills, strong attention to detail, and the ability to maintain confidentiality while optimizing operational efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Assistant IV
State of Nevada/Stein Psychiatric Hospital
05.2022 - 12.2024
- Provided comprehensive secretarial and office management support, fostering cooperative and productive working relationships
- Drafted correspondence, reports, and meeting notes with accuracy, enhancing team communication
- Proofread materials using advanced editing software, ensuring error-free documentation
- Managed departmental scheduling and resource allocation, improving service delivery efficiency by20%
- Implemented an optimized filing system, reducing document retrieval time by30%
- Coordinated payroll by accurately tracking and submitting employee timesheets
- Maintained strict confidentiality by adhering to privacy policies and instituting secure document handling procedures
Claims Processor
Blue Shield of CA
12.2022 - 11.2024
- Processed over150 claims per week, meeting strict deadlines with a98% accuracy rate
- Reviewed and analyzed claims to ensure compliance with company policies and industry standards
- Verified claims eligibility by thoroughly evaluating applications and supporting documents
- Identified fraudulent claims through detailed investigations, reducing processing errors by15%
- Balanced workload effectively to consistently meet claims processing deadlines
Customer Support Specialist
Southwest Gas
10.2018 - 04.2022
- Directed over50 daily incoming calls and correspondence, ensuring prompt and accurate communication
- Organized and digitized office documentation, improving retrieval efficiency by25%
- Streamlined office operations by automating routine tasks, reducing administrative processing time by15%
- Delivered exceptional customer service through active listening and empathetic problem-solving
- Utilized CRM systems to document interactions, track cases, and resolve issues efficiently
- Implemented effective troubleshooting techniques, increasing customer satisfaction scores by12%
Executive Assistant/Office Manager
Village Capital
06.2015 - 09.2018
- Proactively resolved staffing and operational challenges, improving departmental efficiency by18%
- Screened calls, managed calendars, and coordinated travel and events for senior executives
- Trained and supervised a team of three administrative staff, boosting team productivity by20%
- Prepared financial reports with99% accuracy, supporting informed decision-making
- Maintained confidentiality of sensitive documents and ensured proper distribution and storage
Education
Master of Science - Human Services – Family and Community Services
Purdue University
West Lafayette, IN07.2022
Bachelor of Arts - Psychology
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV12.2020
Skills
- Administrative Expertise: Advanced MS Office Suite (Word, Excel, PowerPoint), Epic, Salesforce, ZenDesk
- Document Management: Excel Spreadsheets, Data Entry, Confidentiality/File Maintenance
- Communication: Business Writing, Report Preparation, Strong Oral and Written Skills
- Operational Excellence: Time Management, Multitasking, Innovative Problem-Solving, Strong Attention to Detail
- Customer Interaction: CRM Utilization, Troubleshooting, Exceptional Customer Service Delivery
- Technical Proficiency: Editing Software, Data Protection, Process Automation
Timeline
Claims Processor
Blue Shield of CA
12.2022 - 11.2024
Administrative Assistant IV
State of Nevada/Stein Psychiatric Hospital
05.2022 - 12.2024
Customer Support Specialist
Southwest Gas
10.2018 - 04.2022
Executive Assistant/Office Manager
Village Capital
06.2015 - 09.2018
Bachelor of Arts - Psychology
University of Nevada, Las Vegas (UNLV)
Master of Science - Human Services – Family and Community Services
Purdue University