Devoted Customer Service Specialist providing skills to prioritize company growth and customer satisfaction. Ability to work under pressure and successfully maintain escalated customer support issues that arise. Detailed-oriented team player with strong organizational skills. Known to handle multiple projects while achieving 100% accuracy. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented professional with a diverse background customer service, while surpassing production goals and maximizing customer satisfaction every day. Reliable relationship-builder with excellent organizational strengths and superior work ethic.
Hi, I’m
Jasmine Wells
Jacksonville,FL
Summary
Overview
4
years of professional experience
Work History
Remedy Intelligent StaffingJacksonville, FL
Warehouse Picker
10.2021 - 01.2023
Job overview
- Maintained store assets with effective loss prevention strategies.
- Used scanners to quickly locate and track items in warehouse.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Old NavyJacksonville, FL
Brand Associate
09.2022 - 11.2022
Job overview
- Executed signage and merchandising processes to meet productivity and pricing standards.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs and credit card sales by 10%.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience with use of company credit cards.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
Fanatics Call CenterJacksonville, FL
Customer Service Representative
09.2020 - 09.2021
Job overview
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and 100% productivity.
- Provided primary customer support to new and long-standing customers.
- Offered advice and assistance to customers, paying attention to special needs or wants by attending closely to concerns.
- Responded proactively and positively to rapid changes within privacy and security policies.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Taco Bell Jacksonville, FL
Team Member
02.2018 - 12.2019
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Kept kitchen up to code for health and safety inspections.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maximized sales up to 50% by properly prepping, storing, and rotating food products.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Planned order execution to simultaneously deliver items ordered together.
Education
Florida Virtual SchoolJacksonville,FL
High school diploma
05.2020
University Overview
Skills
- Optimistic and Upbeat Personality
- Polite with Strong Service Duties
- Customer Fulfillment
- Ability to Identify Creative Solutions
- Multitasking and Efficiency
- Empathetic Listening and Communication
- Calm and Professional Under Pressure
- Familiar with Microsoft Platforms
Timeline
Brand Associate
Old Navy
09.2022 - 11.2022
Warehouse Picker
Remedy Intelligent Staffing
10.2021 - 01.2023
Customer Service Representative
Fanatics Call Center
09.2020 - 09.2021
Team Member
Taco Bell
02.2018 - 12.2019
Florida Virtual School
High school diploma
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