Jasmine Wells
North Las Vegas,NV
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Clerical Administrator
Tesla
Las Vegas, NV
04.2021 - 10.2023
- Organized and maintained filing systems for documents, records, and other materials.
- Assisted in the preparation of reports, presentations, spreadsheets, and correspondence.
- Answered phones and routed calls to appropriate personnel.
- Provided customer service to clients via phone or email.
- Performed data entry tasks using various software programs such as Microsoft Office Suite applications.
- Verified accuracy of information entered into databases or systems.
- Ensured compliance with all applicable laws and regulations related to clerical operations.
- Scanned documents into digital format for easy storage or retrieval later on.
- Monitored incoming emails and responded accordingly within a timely manner.
- Assisted in the development of new policies or procedures related to clerical operations when required.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
Customer Service Representative
Tesla
Las Vegas, NV
02.2016 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Medical Receptionist
The Joint Chiropractic
Las Vegas, NV
05.2013 - 02.2016
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Compiled physical and digital documents, charts and reports.
- Interviewed patients to complete case histories and intake forms.
- Assisted physicians with finalizing reports, speeches or presentations.
Education
GED -
CSN Collage
Las Vegas, NV01-2024
Skills
- Scheduling appointments
- Proofreading documents
- Document Management
- Database Maintenance
- Cash Handling
- Scanning and copying
- Windows Server
- Decision-Making
- Multitasking
- Time Management
- Patient Flow Management
- Medical Terminology
- Paperwork Processing
Timeline
Clerical Administrator
Tesla
04.2021 - 10.2023
Customer Service Representative
Tesla
02.2016 - 10.2023
Medical Receptionist
The Joint Chiropractic
05.2013 - 02.2016
GED -
CSN Collage